thread Re: why isn't the Samsung Galaxy S8 compatible with Square chip reader? in Archived Discussions (Read Only)

Is the Samsung Galaxy S8 compatible with Square chip reader?

GJ — Wed, 10 May 2017 20:26:14 GMT

why isn't the Samsung Galaxy S8 compatible with Square chip reader?

Re: why isn't the Samsung Galaxy S8 compatible with Square chip reader?

Russell — Wed, 10 May 2017 17:22:04 GMT

Hi @GJ - thanks for posting and welcome to the community!

The Samsung Galaxy S8 is new and we have not fully tested it to include it on our device compatibility list. (If you already have a chip card reader, you are welcome to try it out).

Please hang in there - we are always working to ensure more devices are compatible with our readers. 👍

Connect to Samsung s8+

Saveondelta — Thu, 11 May 2017 15:28:06 GMT

My wireless reader will not connect to Samsung S8 plus how to do it?

Re: Connect to Samsung s8+

marnster — Thu, 11 May 2017 16:13:30 GMT

Thank you - I am having the same problem! I can only hook it up to my Samsung Galaxy tab.

Re: Connect to Samsung s8+

Russell — Fri, 12 May 2017 23:22:49 GMT

Hi @Saveondelta & @marnster - thanks for asking about this.

I moved your posts to this thread - please see my answer above. 🙂

Re: Is the Samsung Galaxy S8 compatible with Square chip reader?

Riverbooty — Mon, 19 Jun 2017 20:56:36 GMT

... I guess the Gs8 doesn't work based on what I read above.

Re: Is the Samsung Galaxy S8 compatible with Square chip reader?

EJ_ — Tue, 20 Jun 2017 15:49:31 GMT

@Riverbooty It doesn't sound like many sellers have had any luck with this device since it's very new.

This can change however, so make sure both the operating system of your device and the Point of Sale app is fully updated and try connecting you Contactless and Chip Card Reader.

Re: Is the Samsung Galaxy S8 compatible with Square chip reader?

Riverbooty — Wed, 23 Aug 2017 21:26:24 GMT

I went ahead with the purchase of my GS8 anyway (since they already support the rest of the Galaxy series) in the hopes of a compatibility update. I have an iPad mini that works with square so I can just tether that to my phone for now. I will definitely try to hook up a reader and will post back about it.

Re: Is the Samsung Galaxy S8 compatible with Square chip reader?

Inflatable_King — Thu, 27 Jul 2017 18:00:41 GMT

Are there any updates on the Square working with Galaxy s8+? Also with the Samsung Tab E (Wi-Fi only). Thanks

Re: why isn't the Samsung Galaxy S8 compatible with Square chip reader?

Lifestlyepens — Tue, 26 Sep 2017 14:44:44 GMT

I was able to enter the card manually abut it charges me more for the transaction. Is there anyway this can be reduced until the compatability issue is resolved?

Re: why isn't the Samsung Galaxy S8 compatible with Square chip reader?

Russell — Tue, 26 Sep 2017 18:59:05 GMT

Hey there @Lifestlyepens -

We do our best to test as many devices for compatibility with Square Point of Sale and our hardware. Often times a device is not compatible due to the device producer. I'm glad to hear that you are able to use the Point of Sale app by manually entering payment cards. As for why it isn't compatible - that may be a better question for Samsung.

I definitely recommend that all sellers use a device from our compatibility list if using the hardware (and lower fee) is important for your business. 👍

Re: Is the Samsung Galaxy S8 compatible with Square chip reader?

Redskinscott — Mon, 02 Oct 2017 13:23:18 GMT

Something i learned from talking with the Reps! When you plug in the card reader and it ASKS to enable the microphone DO IT thats was the problem with my card not working and me having to input the credit cards and pay more in fees! FYI

Re: Is the Samsung Galaxy S8 compatible with Square chip reader?

jaimeotto — Thu, 26 Oct 2017 12:12:48 GMT

I did that and it still doesn't work.

Re: Is the Samsung Galaxy S8 compatible with Square chip reader?

Helen — Thu, 26 Oct 2017 23:27:51 GMT

@jaimeotto Sorry for the frustration! If you're using the chip card reader, please try these troubleshooting steps. If you're using the chip and contactless card reader, please run through these steps.

Re: Is the Samsung Galaxy S8 compatible with Square chip reader?

jaimeotto — Fri, 27 Oct 2017 10:21:42 GMT

Thanks for the tips. I tried them all my Samsung Galaxy s8+ is not a supported device. Is that being worked on? The device has been out over 6 months 🙂

Re: Is the Samsung Galaxy S8 compatible with Square chip reader?

Helen — Sat, 28 Oct 2017 19:59:33 GMT

Hi again @jaimeotto, I checked with a hardware specialist and actually this device has been added to our compatibility list!

Can you try closing any apps (especially any audio apps) before trying to connect the reader? If that doesn't do the trick please let me know here. I'll start a case for you with our Support team so we can resolve this for you once and for all!

Re: why isn't the Samsung Galaxy S8 compatible with Square chip reader?

Helen — Sat, 28 Oct 2017 20:03:21 GMT

Update: The Samsung Galaxy S8 and Samsung Galaxy S8+ are compatible with the Square chip card reader!

For more details about devices that are compatible with square visit squareup.com/compatibility.

Re: why isn't the Samsung Galaxy S8 compatible with Square chip reader?

Terra — Sun, 17 Dec 2017 01:50:53 GMT

I purchased the samsung galaxy s8 about 3 weeks ago and the contactless reader about the same time and it worked fine. I used it at many events with no issues but today Dec. 16th I now get an error msg Device Not Compatible!!! What?! Hiw could something work for 3 weeks and now not work? And of course on a day I so needed this to work it didn't.

Re: Is the Samsung Galaxy S8 compatible with Square chip reader?

Terra — Sun, 17 Dec 2017 02:00:50 GMT

I wrote this in a previous post. I purchased the samsung galaxy S8 and the contactless reader about 3 weeks ago and it paired fine. I used it at many shows with no issues and now today an error msg Device Not Supported. I could have cried! Of all days, me doing a big event it decided to not be supported?! Pls tell me what to do to fix the problem. I uninstalled it and paired it again but still does not work. Help!

Thanks!

Re: Is the Samsung Galaxy S8 compatible with Square chip reader?

EJ_ — Tue, 19 Dec 2017 17:26:52 GMT

Hi @Terra

Sorry to hear you ran into trouble with this, however the Samsung Galaxy S8 is listed as a fully compatible device, so you shouldn't have any trouble with it.

Were you able to try any troubleshooting? Usually, uninstalling and reinstalling the app as well as updating your device operating system fixes most issues.