https://community.squareup.com/t5/Archived-Discussions-Read-Only/Virtual-Terminal-Customer-Email-Address/m-p/38522#M55994 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/55387">@CCE-EOhm</a>, welcome to the seller community and thanks for flagging this.</P> <P>&nbsp;</P> <P>I think I know what happened — if your customer processed a payment with another Square seller previously, then their payment card would most likely already have an email address associated with it for sending&nbsp;<A href="https://squareup.com/help/us/en/article/5212-automatic-receipts" target="_blank">automatic receipts</A>.</P> <P>&nbsp;</P> <P>If this doesn't clear things up, I'd suggest that you&nbsp;<A href="https://squareup.com/help/us/en/contact" target="_blank">get in touch with our Support Team</A> and they'll be able to take a deeper dive into what's been going on.</P> Tue, 16 May 2017 23:53:14 GMT Tom 2017-05-16T23:53:14Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/Virtual-Terminal-Customer-Email-Address/m-p/38407#M55993 <P><U></U>Why would my Vitual Terminal not show the customer email address field that is shown in all the demo screen shots?</P> Mon, 15 May 2017 21:04:33 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/Virtual-Terminal-Customer-Email-Address/m-p/38407#M55993 CCE-EOhm 2017-05-15T21:04:33Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/Virtual-Terminal-Customer-Email-Address/m-p/38522#M55994 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/55387">@CCE-EOhm</a>, welcome to the seller community and thanks for flagging this.</P> <P>&nbsp;</P> <P>I think I know what happened — if your customer processed a payment with another Square seller previously, then their payment card would most likely already have an email address associated with it for sending&nbsp;<A href="https://squareup.com/help/us/en/article/5212-automatic-receipts" target="_blank">automatic receipts</A>.</P> <P>&nbsp;</P> <P>If this doesn't clear things up, I'd suggest that you&nbsp;<A href="https://squareup.com/help/us/en/contact" target="_blank">get in touch with our Support Team</A> and they'll be able to take a deeper dive into what's been going on.</P> Tue, 16 May 2017 23:53:14 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/Virtual-Terminal-Customer-Email-Address/m-p/38522#M55994 Tom 2017-05-16T23:53:14Z