https://community.squareup.com/t5/Archived-Discussions-Read-Only/What-do-I-do-if-a-card-does-not-scan/m-p/39117#M55792 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/56197">@Looft1</a> — welcome to the seller community and sorry to hear about the trouble with your reader.</P> <P>&nbsp;</P> <P>It sounds like you're currently set up with the&nbsp;Square Magstripe Reader. Are you receiving any kind of error message when you try to swipe cards?</P> <P>&nbsp;</P> <P>If you're still having any trouble, please give these troubleshooting tips a go:&nbsp;<A href="https://squareup.com/help/us/en/article/5203-square-magstripe-reader-troubleshooting" target="_blank">Square Magstripe Reader Troubleshooting</A>.</P> <P>&nbsp;</P> <P>Usually those resolve any issues right away&nbsp;— if not, please let us know and we'll have another look. Hope this helps! <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 26 May 2017 01:31:48 GMT Tom 2017-05-26T01:31:48Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/What-do-I-do-if-a-card-does-not-scan/m-p/38947#M55791 <P>What do I do if a card does not scan? I am new to this and didn't get the chip reader.</P> Tue, 23 May 2017 20:48:02 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/What-do-I-do-if-a-card-does-not-scan/m-p/38947#M55791 Looft1 2017-05-23T20:48:02Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/What-do-I-do-if-a-card-does-not-scan/m-p/39117#M55792 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/56197">@Looft1</a> — welcome to the seller community and sorry to hear about the trouble with your reader.</P> <P>&nbsp;</P> <P>It sounds like you're currently set up with the&nbsp;Square Magstripe Reader. Are you receiving any kind of error message when you try to swipe cards?</P> <P>&nbsp;</P> <P>If you're still having any trouble, please give these troubleshooting tips a go:&nbsp;<A href="https://squareup.com/help/us/en/article/5203-square-magstripe-reader-troubleshooting" target="_blank">Square Magstripe Reader Troubleshooting</A>.</P> <P>&nbsp;</P> <P>Usually those resolve any issues right away&nbsp;— if not, please let us know and we'll have another look. Hope this helps! <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 26 May 2017 01:31:48 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/What-do-I-do-if-a-card-does-not-scan/m-p/39117#M55792 Tom 2017-05-26T01:31:48Z