thread Re: How do I sell an item for $0.00? in Archived Discussions (Read Only)

How do I sell an item for $0.00?

sgiani — Wed, 28 Jun 2017 16:27:14 GMT

I have been asked to donate an item for a raffle. How do I take it out of inventory and mark it as donation and not a sale?

Re: How do I sell an item for $0.00?

Russell — Mon, 24 Jul 2017 22:54:20 GMT

Hey there

You can add the item to a transaction and apply a 100% discount. You can add notes to the item for your records that this was a donated item. The transaction can be zeroed out using the Other tender option.

I hope this helps - let me know if you need anything else. 👌

Re: How do I sell an item for $0.00?

sgiani — Mon, 24 Jul 2017 22:54:33 GMT

Thank you !

Re: How do I sell an item for $0.00?

Cedar — Fri, 20 Oct 2017 20:19:29 GMT

The item will still show up in gross sales. Is that accurate?

Re: How do I sell an item for $0.00?

Chad — Sun, 22 Oct 2017 19:48:22 GMT

@Cedar, this is correct. This method will have the item show up your Sales Report as well as your Items Report.

Re: How do I sell an item for $0.00?

8107massage — Tue, 12 Jun 2018 12:56:14 GMT

When I am discount as service 100% the the drawer says $0.00 but still asks for cash or a payment method do I still check it out as a $0.00 cash transaction ?

Re: How do I sell an item for $0.00?

Chad — Wed, 13 Jun 2018 17:10:52 GMT

@8107massage yup! Or Other Tender if you have that option available to you.

Re: How do I sell an item for $0.00?

Bamrman — Tue, 30 Jun 2020 16:50:48 GMT

The workaround to apply a 100% discount doesn't seem to work anymore.

Re: How do I sell an item for $0.00?

Joe — Wed, 01 Jul 2020 12:10:47 GMT

Hi there, @Bamrman - thanks for reaching out!

From your screenshot, it looks like there is no active price for the discount to deduct - meaning you must price the product at at least $1.00 in order for the discount to reflect.

Can you confirm the price of your item?

Re: How do I sell an item for $0.00?

Bamrman — Wed, 01 Jul 2020 15:34:00 GMT

I did have a price on the item.

Re: How do I sell an item for $0.00?

Kassi_ — Thu, 02 Jul 2020 15:59:00 GMT

Hey @Bamrman -

Stepping in for Joe, here

The issue with the payment is the 100% discount you have added that brings the total back down to zero.

At the time of checkout, the transaction has to equal $1. (after any discounts or coupons)

Thank you!

Re: How do I sell an item for $0.00?

Bamrman — Thu, 02 Jul 2020 16:23:48 GMT

Yes I understand the error message...

It seems that the virtual terminal does not allow for a 0 balance transaction after discount, HOWEVER, the exact same transaction works if you process it through a iPad or other POS application outside the web browser.

Not sure why Square has this inconsistency...

Re: How do I sell an item for $0.00?

Kassi_ — Thu, 02 Jul 2020 20:47:18 GMT

@Bamrman -

Ah I see. I would be happy to tag this for our Product Team, so they can get some eyes on it.

I appreciate you taking the time to use your voice in the Community.

Re: How do I sell an item for $0.00?

adobbratz — Wed, 14 Oct 2020 17:24:14 GMT

Hi Square team!

Would like to add my voice to sellers calling for a fix to this:) We donate and gift products often and need a way to be able to give 100% discounts on products.

Thanks!
Amanda

Re: How do I sell an item for $0.00?

MyJewelz — Thu, 04 Mar 2021 15:45:50 GMT

Agree. I offer door prizes to my customers and donate to organizations for raffles, etc. I need the ability to record the 100% gifted items. But, if I reflect a 100% Discount for the, I cannot record it, because the system requires the invoice to at least be a dollar.

So, we need to either reflect the $0 invoice, or remove the gifted item from inventory. But, loss or theft are not appropriate descriptions for these gifts

Re: How do I sell an item for $0.00?

TRC2020 — Tue, 22 Jun 2021 01:49:39 GMT

I'm chiming in as well. I need to be able to offer free product and have it show up as a reduction in inventory and hit my COGS. The advanced inventory doesn't even have the basic capability to put in my own reason for an inventory adjustment. Instead I need to use one that you have provided, which again, is insufficient.

Re: How do I sell an item for $0.00?

TRC2020 — Tue, 22 Jun 2021 01:51:13 GMT

Agree 500%. Same problem.

Re: How do I sell an item for $0.00?

TRC2020 — Tue, 22 Jun 2021 02:01:27 GMT

This is a workaround, but not perfect. In Square Invoicing, I've created a $1 invoice to the customer for the item(s). Basically I made one item $1 and the remainder $0. I then turned off the email invoice to show it as a manual delivery so they don't receive a $1 invoice and wonder what it's for. We then manually enter "other" for payment. This way, it hits my inventory and COGS. This is inaccurate from a few points:

1. It is not COGS, it is a marketing expense and therefore should not hit COGS. There should be an adjustment in Square Inventory to allow for this type of expense tracking. It's insane that the basics of account are not even considered in this system.
2. It is obviously hitting my system as $1 in revenue which is also incorrect. This then requires an adjusting entry to my accounting system which should not have to happen if I have a sufficient inventory system.

So, again, another basic accounting and customer need failure. There needs to be a way to process and send a $0 invoice. Period!

Re: How do I sell an item for $0.00?

MaxLuxMedia — Wed, 05 Jan 2022 20:20:45 GMT

Same issues when trying to send an invoice for services donated to a non-profit. I've now wasted another two hours just to document a tax write off. Let's face it, people have been complaining about this for at least 5 years and it's super basic accounting. Square doesn't care and is never going to fix it.

Re: How do I sell an item for $0.00?

nell_a — Mon, 09 May 2022 14:19:07 GMT