thread Re: What does "unpaired" status mean for my device? in Archived Discussions (Read Only)

What does "unpaired" status mean for my device?

wanda1 — Thu, 15 Jun 2017 23:52:39 GMT

What does "unpaired" status for my device mean?

Re: What does "unpaired" status mean for my device?

Chad — Sat, 17 Jun 2017 21:52:24 GMT

Hello @wanda1, welcome to the Seller Community!

This indicates that a reader is not paired with your phone or tablet. I would be happy to help get you set up! What Square Reader do you have?

I'll keep an eye out for your reply. 👀

Re: What does "unpaired" status mean for my device?

wanda1 — Thu, 22 Jun 2017 22:02:32 GMT

Does the reader have to be "paired up with" the device? Or can I just plug it in and use it?

How do I pair up the reader and the device?

Wanda

Re: What does "unpaired" status mean for my device?

EJ_ — Mon, 26 Jun 2017 17:44:00 GMT

@wanda1 If you're using the Docking Station with your Square Contactless and Chip Card Reader to plug in directly to a Square Stand, there wouldn't be a need to pair the reader via bluetooth.

If you're not using a Square Stand, then you'll need to pair the Square Contactless and Chip Card Reader to your iPad directly.

You can check out this article if you need help pairing:

Set Up the Square Reader for Contactless and Chip