thread Not getting sales numbers in Archived Discussions (Read Only)

Not getting sales numbers

FTPBBQ — Wed, 21 Jun 2017 21:11:28 GMT

I work in a food trailer using square in the off line mode. Relatively new this being the fourth time I have used it. In the past, it would tell me what my sales were, what I sold etc. It would do this offline. I get home to the wifi, and for the past 24 hours when I go to reports or sales, the symbol keeps spinning in a circle and it shows me at the top that it is not able to connect to the internet.

Re: Not getting sales numbers

CashsCleaners — Wed, 21 Jun 2017 21:16:25 GMT

I'm missing my 2016 sales from July to Dec in my sale trend reports, it was displaying them as of Monday.

Is this an issue for anyone else?

Re: Not getting sales numbers

Tom — Sat, 24 Jun 2017 19:28:38 GMT

Hey @FTPBBQ and @CashsCleaners — thanks for flagging this and sorry to hear about the trouble you've encountered with reporting. 🤔

Everything should be on the up-and-up. Is this happening in both the Point of Sale app and your Online Square Dashboard?

To get started, I would recommend giving the following troubleshooting tips a run-through:

If those don't resolve the issue right away, please let our Support Team know and they'll take a deeper dive into your account.