thread How to change account email? in Archived Discussions (Read Only)

Changing email

Megan1980 — Fri, 07 Jul 2017 14:10:08 GMT

I originally tried signing up but it was in Japanese I put in my email address then when I found it in English I put in my email address and it said that it's currently being used how do I get it off of the Japanese one so that I can use my current email address opposed to my old email address currently on there

Re: Changing email

Helen — Mon, 10 Jul 2017 01:17:40 GMT

Hi @Megan1980! You can confirm and edit your email address from the Account & Settings section of your online Dashboard.

If your email address is associated with another account and you'd like to get it freed up, please call our Support team. They'll be able to check which email address is linked to your account and they can help you to update it too.

How to change account email?

Kinga — Thu, 04 Mar 2021 18:33:12 GMT

Hi, how I can change the account email? I can just sign out but I can not change it 😞 I do not want to open a new account

Re: How to change account email?

AshleyK — Fri, 05 Mar 2021 14:32:14 GMT

Hi @Kinga! I've merged your post to an existing thread that will help answer your question. Please follow the instructions from Helen and you will be good to go! 🙂