thread Re: How do I add an old account to my new account? in Archived Discussions (Read Only)

How do I add an old account to my new account?

Niknak1995 — Tue, 11 Jul 2017 14:56:23 GMT

I had an old cash account on my old phone and I went to sign in on my new phone and it would not let me. It made me make a new account. I figured if I added my old phone number to my new account it would allow me to access my old account. However, I do not have access to my old phone number to receive a code and I can't get ahold of customer support by phone because it will not allow me. I've waited over a week for a response by email and I have $250 pending on my old account that I need access to. Can anyone help?

Re: How do I add an old account to my new account?

Chad — Tue, 11 Jul 2017 23:44:41 GMT

Hey @Niknak1995, I'm sorry to hear about the trouble. I know that the Cash Support Team will be able to merge your old account. The team is working trough a high volume of incoming cases, but you should receive a response by the end of today. Keep an eye on your inbox! 😀

Re: How do I add an old account to my new account?

Shawnmangan84 — Wed, 22 Aug 2018 12:56:33 GMT

I need to get my old account stuff because I did get a new phone and it would not let me use my old email so I had to create a new one