thread Re: How do I correct a sales tax error after a sale has already finished? in Archived Discussions (Read Only)

How do I correct a sales tax error after a sale has already finished?

Cedarhill — Sat, 23 Apr 2022 11:48:43 GMT

I sell my products at craft shows in multiple counties. I discovered after a recent show that I had more than one sales tax applied to my sales because I mistakenly had two counties set to "enable". It appears that my customers were charged sales tax TWICE. How can I refund the "overtax"?

Re: How do I correct a sales tax error after a sale has already finished?

crystalimages — Sat, 23 Apr 2022 17:07:52 GMT

Once a transaction is complete, you can't change it. The only change you can make is to refund the incorrect tax.

I would encourage this step, otherwise you've collected tax you shouldn't have. It will be a little tedious if you had a lot of transactions, but it's the right way to handle it. It was charged in error, therefore it should be refunded. It's good customer service also.

Re: How do I correct a sales tax error after a sale has already finished?

Cedarhill — Sat, 23 Apr 2022 20:05:25 GMT

Yes, that's what I was thinking, but how do I refund JUST the incorrect tax? (I tried and don't see a way of doing it...)

Re: How do I correct a sales tax error after a sale has already finished?

crystalimages — Sat, 23 Apr 2022 20:19:21 GMT

You can't refund "tax", you just have to refund the amount of the tax.