thread Re: What should I do if I accidentally overcharged someone? in Archived Discussions (Read Only)

What should I do if I accidentally overcharged someone?

kitkat0925 — Thu, 10 Aug 2017 00:52:44 GMT

I accidentally charged someone 12.00 as I thought she had bought one more item than she did. I found it when I did my reconciliation. How can I credit my customer back the 3.00 I overcharged her?

Re: What should I do if I accidentally overcharged someone?

VanKalkerFarms — Thu, 10 Aug 2017 06:21:25 GMT

You can issue a partial refund for the item accidentally charged. https://squareup.com/help/us/en/article/6116

Re: What should I do if I accidentally overcharged someone?

kitkat0925 — Thu, 10 Aug 2017 17:10:47 GMT

Thank you. This worked perfectly

Re: What should I do if I accidentally overcharged someone?

2022CS — Thu, 08 Dec 2022 13:46:09 GMT

Problem with Square partial refund is that the system does not calculate sales tax for the refund amount.

Followed instructions and .... was told by customer service we would have to calculate tax on our own and enter in refund???? What?