thread Locating a gift card safe by gift card number in Archived Discussions (Read Only)

Gift Card Numbers?

coosamatt — Tue, 15 Aug 2017 13:10:06 GMT

I need a report of all outstanding gift cards and the numbers? I found the gift card report only shows a "token" does anyone know a way to get the card number?

Re: Gift Card Numbers?

Helen — Thu, 17 Aug 2017 23:17:37 GMT

Hello and welcome to the Seller Community @coosamatt! 😀

As this is sensitive information you'll need to contact our Support team directly in order download a report with full gift card numbers. They need to make a change on the back end for your account so that you see card numbers instead of tokens in this report!

gift card export

NCGIRL — Sat, 08 Aug 2020 22:13:13 GMT

Anyone had any success with generating a CSV gift card report that has the actual gift card #'s listed on it vs just tokens? We are using a better POS system now in conjunction with Square and would love to import our old gift card data to work with the new POS... but can't seem to find a way to do that...

Re: gift card export

ashc — Mon, 10 Aug 2020 11:48:32 GMT

Hey @NCGIRL,

I moved your post to an existing thread where another seller asked the same question.

Check out @Helen's answer above.

Locating a gift card safe by gift card number

janednj — Mon, 25 Jul 2022 02:52:33 GMT

A customer presented a gift card with a 0 balance which he said purchased and hasn't been used. I have the gift card number and the Gift Card Token for the Gift card Detail report. How do I cross reference and find original payment transaction?

Re: Locating a gift card safe by gift card number

MJD — Mon, 25 Jul 2022 09:44:10 GMT

Hey @janednj have you tried the name it was purchased under or the last 4 digits of the card used? depending on how often you sell a gift card it may be relatively easy to just sort through but I get what you mean when it would be easier to search by token...