thread Re: I under charged a sale. Can I amend it after the fact? in Archived Discussions (Read Only)

I under charged a sale. Can I amend it after the fact?

Shelly1500 — Fri, 18 Aug 2017 15:41:47 GMT

How can I amend the amount of a sale? I under charged.

Re: I under charged a sale. Can I amend it after the fact?

Russell — Fri, 18 Aug 2017 17:45:40 GMT

Hi @Shelly1500 - thanks for making your first post to the community.

It is not possible to change to total of a credit card payment. You will need to contact your customer and request they pay the difference.

Re: I under charged a sale. Can I amend it after the fact?

nashbrian1 — Sun, 10 Feb 2019 23:27:36 GMT

What if they refuse?

In my case the customer was supposed to pay $103 but instead was charged only $1.03 when I contacted them to let them know of the discrepancy they said they would call me back in 15 minutes but then never did. So now what do I do?

Re: I under charged a sale. Can I amend it after the fact?

GlassJudy — Mon, 11 Feb 2019 19:13:16 GMT

This isn't what you want to hear, but you may be stuck. If the customer isn't the type who wants to make things right, your only recourse may be some sort of legal action, maybe a small-claims court would be the way to go. Or if you wanted, maybe contact the customer again and offer some discount if he or she would do that, it would suck, but would be better than eating the entire difference.

Re: I under charged a sale. Can I amend it after the fact?

nashbrian1 — Tue, 12 Feb 2019 05:59:35 GMT

It has definitely been a learning experience as I am sure I will never make this same mistake again. 😀