thread Re: Square Appointments: request for a review of my business after an appointment in Archived Discussions (Read Only)

Square Appointments: request for a review of my business after an appointment

Jensen — Fri, 18 Aug 2017 18:07:55 GMT

When I used BookFresh, after an appointment it would automatically request a review from the client. Does Square Appointments do this and if not, is there a way to set up such messaging?

Re: Square Appointments: request for a review of my business after an appointment

AllNewU — Fri, 28 Jun 2019 11:29:15 GMT

I am interested in this feature as well. I may have to go elsewhere to purchase this program. I have not found it available through square and beleive that this helps drive business visability.

Re: Square Appointments: request for a review of my business after an appointment

kellyj — Sat, 29 Jun 2019 16:19:00 GMT

@AllNewU

I think this is a great suggestion and something we're happy to continue to escalate up to our Appointments and Marketing teams to take a look into.

Re: Square Appointments: request for a review of my business after an appointment

amcordero — Tue, 29 Jun 2021 00:55:25 GMT

Has anything happened since you responded 2 years ago to this question?

Re: Square Appointments: request for a review of my business after an appointment

nbs — Mon, 28 Nov 2022 02:28:03 GMT

How about now? 🙂 I am going to see if it works to use the link from google for review requests and put it into the automated email that goes out to clients in the Appointments app, as a workaround.

Re: Square Appointments: request for a review of my business after an appointment

nbs — Mon, 28 Nov 2022 02:28:39 GMT

Escalate, please!

Re: Square Appointments: request for a review of my business after an appointment

Kassi_ — Tue, 29 Nov 2022 21:15:24 GMT

Hey there, @nbs -

Thank you for checking on this feature for collecting reviews after your customer has an appointment. As of now, this isn't available, but I would suggest bringing this to our Ideate Board as a feature Request. Feel free to search the existing posts on the Square Appointments board and if you don't see it, feel free to post!

Through these boards, our Community Moderators will update the status of your request after getting information from our Product Team. This will keep you in the loop throughout the process.

Re: Square Appointments: request for a review of my business after an appointment

nbs — Tue, 29 Nov 2022 23:19:53 GMT

Thanks Kassi. When I looked at my workaround idea I saw that there don't seem to be ANY follow emails that are automated within the Appointments system. Is this true?

Re: Square Appointments: request for a review of my business after an appointment

BHS1 — Wed, 30 Nov 2022 13:58:36 GMT

Great idea! Love to hear your outcome

Re: Square Appointments: request for a review of my business after an appointment

Kassi_ — Wed, 30 Nov 2022 22:03:52 GMT

@nbs - If you look on your Dashboard under Appointments > Settings > Communications, you can see all of the available options for automated emails.

You do have the option to edit some of the verbiage on the emails to make them better suit your business and customers.

Please let me know if you have any other questions.

Re: Square Appointments: request for a review of my business after an appointment

nbs — Fri, 02 Dec 2022 19:37:42 GMT

I see email options leading up to the appointment but none for following up after the appointment. Am I missing something?

Re: Square Appointments: request for a review of my business after an appointment

JJ_ — Sat, 03 Dec 2022 23:26:30 GMT

As @Kassi_ mentioned, The Communications after appointments feature is currently considered a feature request.