thread Re: Square online versus point of sale in Archived Discussions (Read Only)

Square online versus point of sale

LaserFocusedNH — Tue, 26 Apr 2022 12:05:08 GMT

i’m so confused. I first used the free square point of sale last Christmas to sell items at a fair. Since then I’ve created a squareup online store and added items with photos etc. But when I try to do the point of sale I don’t see the items that I entered into the online store. I want this all to be connected. How do I sell point-of-sale items at a craft fair and choose from among all the items that I have entered into the online store?

Re: Square online versus point of sale

Donnie-M — Tue, 26 Apr 2022 13:08:03 GMT

@LaserFocusedNH First question, did you use the same account for the online store and the point of sale?

If yes, under your online store tab go down to shared settings and item sync and make sure you turn this on.

Re: Square online versus point of sale

LaserFocusedNH — Tue, 26 Apr 2022 13:12:57 GMT

I'm not seeing "shared settings". Not sure if I am in the right place?

I tried to upload a screenshot here, but it says "You do not have permission to upload images. ???

and yes, same account.

Re: Square online versus point of sale

LaserFocusedNH — Tue, 26 Apr 2022 13:20:14 GMT

I think I found it and yes, item sync is turned on.

Re: Square online versus point of sale

_Violet — Tue, 26 Apr 2022 13:25:56 GMT

Hi there @Donnie-M and @LaserFocusedNH

The setting for Square Sync has been relocated to under "Items" and then "Item Sync" on your Square Online Dashboard. You can also find additional details about the Square Sync feature here in our Support Center.

I hope this information is helpful but please do let me know if you have any additional questions!

Re: Square online versus point of sale

LaserFocusedNH — Tue, 26 Apr 2022 14:20:35 GMT

I actually found this and it was already turned on, but it is not syncing up. when I try to use POS, I do not see my items that are in the Online store.

Re: Square online versus point of sale

LaserFocusedNH — Tue, 26 Apr 2022 14:45:41 GMT

it looks like I have two domains. laserfocuseddesignsandgifts and laserfocusednh. We are trying to use the laserfocusednh. I can't tell which one I am in when I log in to squareup. I am using the laserfocusednh email address but it looks like it is opening the laserfocuseddesignsandgifts online store. I think I really created a mess and I don't know how to get out of it.