thread Re: How do I cancel an active marketing campaign in Archived Discussions (Read Only)

How do I cancel an active Marketing campaign?

RBBS — Sun, 07 Apr 2019 19:37:11 GMT

How do I cancel an active marketing campaign?

Re: How do I cancel an active marketing campaign

RBBS — Sat, 26 Aug 2017 18:10:03 GMT

Trying to cancel a marketing campaign.
There is no cancel button as the instructions suggest.

Re: How do I cancel an active marketing campaign

Chad — Tue, 29 Aug 2017 00:42:21 GMT

Hello @RBBS, I can help with this. On your Square Dashboard head to the Marketing tab. Then click on the name of the campaign and select cancel at the top of the screen!

Please let me know if you still have questions! 😀

Re: How do I cancel an active marketing campaign

RBBS — Mon, 28 Aug 2017 02:22:42 GMT

There is no campaign tab, name or anything to click on and no cancel button

Re: How do I cancel an active marketing campaign

Chad — Thu, 21 Jun 2018 18:46:16 GMT

You're able to cancel any automated marketing campaigns and blast campaigns with a coupon at any time. However, Updates, Event Invitations, and Product Announcement blasts can't be cancelled.

@RBBS You will need to sign into your Square Dashboard. Then head to the Marketing tab where you sent the campaign from. There is no tab specifically for campaigns, I'm not sure where you got that option. 🤔

Once you're on the marketing page click on the name of your campaign like the image below:

Then you will be taken to a new screen that will allow you to cancel the campaign. You can see the cancel option in the top right. Take a look at the image below:

If you still need help please let me know!

Re: How do I cancel an active marketing campaign

fsbodyworks — Sun, 24 Sep 2017 19:08:18 GMT

I am also having an issue. There is no "cancel" button on the campain I'd like to cancel?!?!? Only "duplicate" and "view". This is a campaign I set up for 2 reasons. to advertise a special offer (which is now no longer available) and to announce an update which is over at the end of September. I'd like to cancel it!

Re: How do I cancel an active marketing campaign

puka — Sun, 24 Sep 2017 20:28:04 GMT

Hm, the only reason the Cancel button wouldn't appear is if the Campaign has already been canceled before (see screenshot). If your campaign still reads as "Status: Active" reach out to our Support team directly and they can make sure everything is checking out on our end.

How do I cancel a marketing campaign?

Pattie64 — Fri, 01 Dec 2017 18:44:10 GMT

I am a bit confused on the delivery of this campaign, I did not want it to go to all contacts in my email, it would not allow me to select separate contacts, it automatically sent, which makes me cringe! and also another face book link popped up which I did not want to use, which is private other than to my busuiness. So therefore I would like to cancel this please, thank you.

Re: How do I cancel an active marketing campaign

imagineplay — Wed, 29 Nov 2017 22:26:47 GMT

I'm also having this problem! There is no cancel button and it's sending my emails like several times. If this is not fixed I'll have to move to mail chimp.

Re: How do I cancel an active marketing campaign

imagineplay — Wed, 29 Nov 2017 22:28:42 GMT

my campaign is not cancelled it's active and there is no cancel button

Re: How do I cancel an active marketing campaign

VanKalkerFarms — Thu, 30 Nov 2017 03:38:05 GMT

I'm not sure about the cancel button problem, but the resending of the emails might be related to the Reminder Emails setting. This is something that can be toggled off before sending the email but can't be changed after the email has gone out.

From https://squareup.com/help/us/en/article/5346-get-started-with-square-marketing

Reminder Emails

When creating a blast campaign with Square Marketing, the option to send a reminder email to recipients who haven’t opened your message is enabled by default. If you don’t wish to send reminder emails, this setting can be turned from the Review & Send step of the campaign creation process.

Reminder emails are sent 5 days after the original delivery date. Campaigns with coupons or discounts are also resent to those who haven’t opened your message 7 days before the coupon is set to expire. By default, a coupon expires 2 months after the campaign is sent, unless you’ve set it to expire on a different date.

Note: Reminder emails can’t be disabled once the campaign has been sent.

When you create a campaign, you can also set an expiration date to prevent needing to cancel a campaign. I know that doesn't help now, but it might help in the future.

Re: How do I cancel an active marketing campaign

Tom — Thu, 30 Nov 2017 23:38:46 GMT

Thanks for jumping in, @VanKalkerFarms, and I'm sorry to hear about the trouble you've been encountering, @imagineplay.

I went to check on this and it looks like you were able to get in touch with a team member and clear this up. If you have any other questions or concerns about this, please let us know. We'll be happy to have another look.

Re: How do I cancel a marketing campaign?

Helen — Sun, 18 Nov 2018 23:57:14 GMT

This reply was created from merging an existing thread: “Email blast for my business”

@Pattie64 I've moved your post here, check out Puka's best answer about how to cancel an active marketing campaign. Keep in mind you cannot cancel Updates, Event Invitations, and Product Announcement blast campaigns at this time. If you've already canceled the campaign this Support Center article has a great step by step instructions for how to send a campaign to a group or select customers!

Let me know if you have any other questions. Happy to help!

Re: How do I cancel an active marketing campaign

Sndcmpbl — Tue, 05 Dec 2017 18:22:19 GMT

You're awesome! I thought that cancel meant cancel the page I was on!!!! Thanks so much!!!!! I've been paying for this campaign for nearly a year because I couldnt figure out (or find the time to research) how to cancel it!!!!!!

How to cancel email marketing campaign

ppothuri — Wed, 14 Mar 2018 14:43:13 GMT

The title of this thread has been updated from "campaign"

How to cancel my campaiign.. I am being charged around $40 to $50 per month.. As I do not see any results, I would like to find out where I can cancel my campaign / Advertising

Re: How to cancel email marketing campaign

EJ_ — Wed, 14 Mar 2018 16:26:24 GMT

Hi @ppothuri

I've moved your post over to this existing thread. You'll want to click on the campaign itself from your Square Dashboard to cancel it.

Check out the posts on the first page of this thread for some good screenshots!

Re: How do I cancel an active marketing campaign

MasynMoyer — Wed, 02 May 2018 13:07:34 GMT

I have the same issue AND I have an issue of not being able to change the links in the footer. Been on going since I got this account! So frustrating

Re: How do I cancel an active marketing campaign

katieand — Fri, 04 May 2018 16:47:12 GMT

Hi @MasynMoyer - Have you sent our CS team an email or given us a call? One of our team should be able to help you get this sorted out!

Re: How do I cancel an active marketing campaign

freedomlocs — Mon, 18 Jun 2018 20:04:48 GMT

I do not have the cancel buttom only the duplicat and view. So how do I cancel a active marketing campaign

Re: How do I cancel an active marketing campaign

Bridgetown — Tue, 19 Jun 2018 22:02:57 GMT

I don't have one either!!! What do I do??