thread Instagram Link in Email Campaign Doesn't work in Archived Discussions (Read Only)

Square Marketing: How do I edit an active marketing campaign?

fsbodyworks — Fri, 03 Apr 2020 15:47:36 GMT

I recently created a new ongoing campaign to welcome new customers after they've visited. I'd like to go in and customize the email more.... it doesn't even have recipeints yet! HOW do I do this? Seems like a pretty simple thing to do yet I see no "edit" button or way to access the editing screen. Please tell me I don't have to delete this campaign and start over with a new one. That seems counter-productive!

Re: How do I edit an active marketing campaign?

Chad — Mon, 24 Dec 2018 15:02:03 GMT

Hello @fsbodyworks, that's a great question.

Currently we don't have the ability to edit marketing campaigns once they're active. I can see how being able to edit automated campaigns like welcoming new customers would be a smoother process. I'll make sure to pass that feedback along to the Marketing Team.

I don't have a timeline for when this might be avalible. but if I hear anything I will make sure to let you know.

I've also gone ahead and moved your post to the features section of the community so our product managers can view this thread.

If you still have questions please let me know!

Re: How do I edit an active marketing campaign?

fsbodyworks — Wed, 27 Sep 2017 13:25:11 GMT

Thanks Chad,

that would definitely make things easier! I realized after I activated the campaign that I wanted to add some other information and now I guess I have to delete that one and recreate it? Please confirm.

And yes please pass this information along so that it can be a useful update in hopfully the near future!

Re: How do I edit an active marketing campaign?

Chad — Wed, 27 Sep 2017 17:58:16 GMT

@fsbodyorks, you're correct. You'll have to delete the campaign and create a new one.

Please let me know if your have any other questions. 😀

Re: How do I edit an active marketing campaign?

KevaJuice — Mon, 22 Jan 2018 21:02:37 GMT

Is this available? I really need to update a value on the active birthday coupon. If i start a new one then none of the statistics are there but the coupon now doesn't cover what it says it gets free!

Can I edit an active marketing campaign?

machtien — Fri, 26 Jan 2018 22:18:06 GMT

This reply was created from merging an existing thread: “We need to change wording on loyalty email but I can't see where to edit.”. The original author has been notified via email.

We have a birthday club and Square sends out a $10 coupon to the customer. We need to be able to edit that but cannot see how to do it.

Re: How do I edit an active marketing campaign?

Chad — Wed, 24 Jan 2018 23:08:24 GMT

Hello @KevaJuice, currently this is still a feature request we're collecting feedback for.

Although I'm not sure what you mean by your last sentence. Did you start a new marketing campaign and now the coupon discounts a free item?

I'll keep an eye out for your reply!

Re: Can I edit an active marketing campaign?

Chad — Fri, 26 Jan 2018 22:20:07 GMT

Hello @machtien, welcome to the Seller Community!

Currently editing an active campaign is a feature request. I merged your post with this thread since a similar question was asked before.

You will need to end the campaign to edit the message and then you can re-launch it!

Re: How do I edit an active marketing campaign?

RubyRoseMarket — Sat, 10 Mar 2018 21:47:49 GMT

I am definitely in need of this service for our campaign as well. I really don't want to cancel it as some customers have already redeemed, which is what brought up wording needing to be added.

Is there a way to change the expiration date on a marketing blast that we just sent out?

cnewton9 — Mon, 12 Mar 2018 20:30:42 GMT

We just sent out our first marketing blast and put the wrong date as an expiration date. We put March 16th and it should of been April 16th. Anyway to fix it since it is live in motion?

Thanks,

FTC

Re: How do I edit an active marketing campaign?

Helen — Tue, 13 Mar 2018 20:09:32 GMT

I'll share your request with the team @RubyRoseMarket!

Keep in mind when you cancel a campaign you'll see the option to select whether you’d like to still honor unredeemed coupons, or cancel and invalidate unredeemed coupons.

If you select the option to honor unredeemed coupons anyone who has already received an email will be able to redeem their coupon, and so will anyone who receives the updated campaign message.

Re: Is there a way to change the expiration date on a marketing blast that we just sent out?

Helen — Wed, 14 Mar 2018 22:30:51 GMT

@cnewton9 I moved your post into this thread so you can see @Chad's Best Answer. Though you can't edit an active campaign you can cancel one and choose to honor any unredeemed coupons.

I'll share your request for a way to edit an active camapign with the Marketing team as well though, I see how that would be useful in cases like this!

Re: How do I edit an active marketing campaign?

CarwashJC — Tue, 24 Apr 2018 14:56:08 GMT

I saw in one of the responses where this feature was not available as of last year. Have there been any updates to Square's services that currently allow for editing of active campaigns? It would be beneficial to be able to change end dates when an active campaign has clearly gone stale and it's time for a new, fresh one to be sent out to customers.

Re: How do I edit an active marketing campaign?

Helen — Tue, 24 Apr 2018 19:06:04 GMT

Thanks for checking in @CarwashJC. I'm sorry but I don't have an update on this feature request for you at this time!

In the meantime, to manage your existing campaigns you can cancel a campaign if you need to.

Also keep in mind when you create a campaign you can set an expiration date for a coupon. If you don't set a custom expiration a date a coupon will automatically expire 2 months after the campaign has been sent. I hope this helps!

Re: How do I edit an active marketing campaign?

CarwashJC — Tue, 24 Apr 2018 19:11:35 GMT

Thanks! Campaign canceled and new campaign under way!

Re: How do I edit an active marketing campaign?

Helen — Tue, 24 Apr 2018 20:23:16 GMT

Wonderful! Glad to help! 😀

Re: How do I edit an active marketing campaign?

rdruz — Mon, 27 Aug 2018 02:29:38 GMT

Is there any update on this feature? Need to be able to edit active campaigns and duplicat them so that new versions can be made. It would allow for A/B testing as well.

Re: How do I edit an active marketing campaign?

Chad — Wed, 29 Aug 2018 00:42:47 GMT

Hello @rdruz, no updated on this yet.

We are still tracking feedback for this request though!

Re: How do I edit an active marketing campaign?

smooteacafe — Fri, 05 Oct 2018 01:14:13 GMT

Today is 10/4 and I just signed up for the campaign for 30 days. I created a campaign yet it went out with a September to all my customers. September is on a part that I did not write. Can you fix it and resent out?

Re: How do I edit an active marketing campaign?

Tom — Sun, 07 Oct 2018 01:05:28 GMT

Hey @smooteacafe,

Thanks for reaching out and sorry to hear about the confusion with this campaign. At this time, there isn’t a way to edit an active campaign once it has been sent.

If this was an automated campaign or a blast campaign with a coupon, you can cancel it and then resend it.

To do so, follow these steps:

Visit Marketing in your online Square Dashboard
Select the Active campaign you’d like to cancel > click View > Cancel.
Select whether you’d like to still honor unredeemed coupons or cancel and invalidate them.
Click Cancel Campaign.

Hopefully everything got sorted out, but if you have any questions—please get in touch with our Customer Success team. They'll be able to take a deeper dive into your settings.