thread Re: Phone died during transaction, did it complete? in Archived Discussions (Read Only)

Phone died during transaction, did it complete?

Lipstickgal1 — Sun, 01 Oct 2017 15:01:59 GMT

As I was finishing a transaction my phone died, it said approved but customer didn't sign yet. The transaction doesn't show up under transactions but says pending under customers banking activity. Now I'm not sure if it went through or not?

Re: Phone died during transaction, did it complete?

RHatch — Mon, 02 Oct 2017 12:38:37 GMT

Check and see if it is Transaction Status Report. It probably is and says Cancelled.

Re: Phone died during transaction, did it complete?

Frances — Wed, 06 Jun 2018 03:35:04 GMT

My iPad died during transaction: how do I complete it?

Re: Phone died during transaction, did it complete?

Tom — Thu, 07 Jun 2018 22:29:00 GMT

Hey @Frances, sorry to hear it. I would suggest contacting our Customer Success team so that they can take a closer look into the status of your payment. They'll be able to advise on next steps based on if the payment was successful or not. Hope this helps get you in the right direction. 🙂