thread Re: Why didnt a payment go into my checking account, but has been withdrawn from my customers accoun in Archived Discussions (Read Only)

Why has the payment taken from my customer not appeared in my bank account yet?

Sturgissigns — Sat, 11 Jan 2020 02:08:43 GMT

[This post was updated by moderator in 2020 to reflect a name change - deposits are now called transfers.]

The title of this thread has been changed from the original: Why didnt a payment go into my checking account, but has been withdrawn from my customers account?

Received payments on Thursday evening and Sunday and neither one was transferred into my bank account

Re: Why didnt a payment go into my checking account, but has been withdrawn from my customers accoun

Teddy21 — Mon, 02 Oct 2017 15:16:23 GMT

Why didn't a payment go in to accunt on Wednesday evening but it with drown from my customers acount

Re: Why didnt a payment go into my checking account, but has been withdrawn from my customers accoun

Qxdesigns — Mon, 02 Oct 2017 17:43:26 GMT

I had the same problem and just spoke with a representative and was told to begin transfer of funds the shipped button has to hit for the order.

Re: Why didnt a payment go into my checking account, but has been withdrawn from my customers acc...

Helen — Sat, 11 Jan 2020 02:05:47 GMT

@Sturgissigns and @Teddy21 I'm sorry to hear your transfer wasn't sent to your checking account as expected! We can't get into account-specifics here (as the Seller Community is a public forum) but I recommend reading this article about the Next Business Day Transfer Schedule. If a payment is taken after your close of day the funds will post to your account after two business days.

If you're still not sure why your transfer was delayed, please contact our Support team.

@Qxdesigns It sounds like you're using Square's Online Store! You are correct, you'll need to complete an order from the Dashboard to complete the transaction and receive your funds. An important step for all Online Store orders!

Re: Why didnt a payment go into my checking account, but has been withdrawn from my customers accoun

Jetta1love — Sun, 25 Aug 2019 16:39:06 GMT

How did you get to speak to a representative? I can't even find the number to call.

Re: Why didnt a payment go into my checking account, but has been withdrawn from my customers accoun

ashc — Mon, 26 Aug 2019 15:13:58 GMT

Hey @Jetta1love and welcome to the Community!

I'm so sorry you're having difficulties contacting us. Follow this link: squ.re/contact and go through the flow of trying to find your issue. If you click > I Don't See My Issue, it will give you an option to call our Customer Success team as long as you're logged in.

Re: Why has the payment taken from my customer not appeared in my bank account yet?

roderickwaswhin — Tue, 29 Mar 2022 20:09:16 GMT

I've tried to cancel the transfer but has already been completed but has not hit my business account because my business is not LLC how do I get my funds out of suspended or is there a way to transfer funds from business to my cashapp account