thread Can you refund a purchase to a gift card on Android devices? in Archived Discussions (Read Only)

Can you refund a purchase to a gift card on Android devices?

TheFreshLoaf — Wed, 04 Oct 2017 21:34:14 GMT

Howdy! I was wondering if you could refund a purchase to a gift card on Android devices? I didn't see the option on my Galaxy Note. 😞

Re: Can you refund a purchase to a gift card on Android devices?

VanKalkerFarms — Wed, 04 Oct 2017 22:00:32 GMT

This article doesn't say that you can't. I can't help troubleshoot as we're an all Apple device business here.

https://squareup.com/help/us/en/article/6168-refund-to-gift-card-in-the-square-point-of-sale-app

Re: Can you refund a purchase to a gift card on Android devices?

Sean — Wed, 04 Oct 2017 21:40:07 GMT

Thanks for the quick response, @VanKalkerFarms.

Hi @TheFreshLoaf. I'm happy to shed some light on your question, as I work directly with our Gift Card's Team as a Product Specialist on our Support Team.

We don't currently have this capablity for Android devices, but it's definitely something we'd like to offer in the future. We know that many of our sellers use Android (not just iOS devices) - so it's important that we serve both groups.

While I can't offer any sort of ETA at this point - your feedback definitely isn't going unoticed!

Let me know if I can help out with anything else. 🤓

Re: Can you refund a purchase to a gift card on Android devices?

VanKalkerFarms — Wed, 04 Oct 2017 21:56:42 GMT

@Sean I thought I remembered that when it was posted here the other month when it was new but that help article I linked doesn't say that it is iOS only, so that should be updated/corrected.

Re: Can you refund a purchase to a gift card on Android devices?

Sean — Wed, 04 Oct 2017 21:59:07 GMT

@VanKalkerFarms Already on it. 😉 Should be updated soon!

Refunding to gift card with Square Register

marleymae — Fri, 20 Jul 2018 16:49:26 GMT

We've had no problems putting refunds on a gift card with our prior system (stand + iPad), but since we upgraded to the Register it seems like we can only refund back to the original form of payment? Anyone know if we are just missing something, or if this is a known issue? We don't offer refunds, only store credit, and I don't want to mess up inventory or accounting by doing it with another method.

Re: Refunding to gift card with Square Register

puka — Sun, 22 Jul 2018 21:48:35 GMT

Hey @marleymae - Unfortunately, this feature is only available for iOS devices at this time. However, I've merged your post with a thread on this request in the meantime so that it can be tracked by the Gift Cards team.

Re: Refunding to gift card with Square Register

gamedaygraphics — Tue, 04 Dec 2018 17:06:18 GMT

I would appreciate this feature being added ASAP. I do not offer "refunds" only Exchange and Store Credit on one of my Square Gift Cards. This has put a wrinkle in streamlining / processing exchanges and gift cards. It definitely would have impacted my decision to upgrade to the square register as soon as I did.