thread Re: Paid invoices and email notification to customers in Archived Discussions (Read Only)

Paid invoices and email notification to customers

unspooledwi — Fri, 02 Feb 2018 19:30:16 GMT

I've started using Square invoices and am enjoying the convenience. However, when a customer pays an invoice via check and I mark it as paid, they are receiving a paid notification and some don't want that. I can't find a way to turn them off in email settings. Is this currently possible or am I missing how to turn them off? Thanks!

Re: Paid invoices and email notification to customers

RHatch — Fri, 02 Feb 2018 19:30:39 GMT

There is not a way to prevent this if you process your checks via the Square Point of Sale app. If you do it in the online dashboard you can uncheck "Notify recipients that this invoice was paid." The sale still posts in the app and you can put the check in the drawer.

Re: Paid invoices and email notification to customers

GentleStrength — Fri, 01 Mar 2019 19:19:22 GMT

I checked this box and my customer was still sent a paid notification. Is there anything else i need to do to prevent this from happening?

Re: Paid invoices and email notification to customers

Helen — Sun, 03 Mar 2019 19:19:31 GMT

That's strange @GentleStrength, if you make sure the box is unchecked your customers should not receive an email. (However, as the business owner, you will still receive an email notifiying you the invoice has been paid).

If this happens again can you reply here to let me know or call our CS team so we can investiagte?

Re: Paid invoices and email notification to customers

312beef — Sat, 22 Apr 2023 14:57:22 GMT

This may be a different thread, but I would prefer not to receive emails when I create invoices nor when they are paid. Is there a way to turn that notification off?

Re: Paid invoices and email notification to customers

MayaP — Sun, 23 Apr 2023 20:59:01 GMT

Hey there @312beef ,

There is a way to turn notifications off! You can do so from the Square Dashboard > Invoices > Settings > Notifications. If you have any further questions please let me know.