thread Re: Is there a way to change how a charge appears on my customer's statement? in Archived Discussions (Read Only)

Is there a way to change how a charge appears on my customer's statement?

Approach — Thu, 14 Jun 2018 16:05:34 GMT

The title of this thread has been edited from the original: Customer's Statement?

My customer said the charge showed up as a "Service" on their monthly statement. But, in fact I sold them a "product."

Is there a setting to change this??

Re: Is there a way to change how a charge appears on my customer's statement?

RHatch — Thu, 14 Jun 2018 16:05:48 GMT

This has nothing to do with Square. It is their Bank or credit Card categorizing their purchases on the statement.

Re: Is there a way to change how a charge appears on my customer's statement?

Russell — Thu, 14 Jun 2018 16:06:01 GMT

Hey @Approach -

It is true that your customer's card issuer is making that decision, as @RHatch pointed out. But, they make this decision based on the Merchant Category Code (MCC) you selected when you signed up for Square. 🤓

If you feel that you may have selected the incorrect MCC or have changed your business model since signing up, reach out to our Support Team so we can review and update this information for you.

Is there a way to change how a charge appears on my customer's statement?

dg1014 — Thu, 14 Jun 2018 16:06:13 GMT

This reply was created from merging an existing thread: Charge view from my customer 's credit card

Is there a way to customize what my customer will see on their bank statement from me as a charge?

Re: Is there a way to change how a charge appears on my customer's statement?

VanKalkerFarms — Thu, 14 Jun 2018 16:06:31 GMT

It will show up as "SQ* your business name". there is not a way to change this.