thread Re: Item descriptions not showing on printed customer receipts in Archived Discussions (Read Only)

Item descriptions not showing on printed customer receipts

YoYogurt — Wed, 18 Oct 2017 06:44:27 GMT

I have the "Show item description" option checked in my Receipt settings but they, the item descriptions are not showing, only the item name. What setting am i missing?

Re: Item descriptions not showing on printed customer receipts

VanKalkerFarms — Wed, 18 Oct 2017 12:30:14 GMT

That should be all you have to do, besides actually making an item description. I would try unchecking that box, clicking save, then clicking the box again to recheck it, and clicking save, to try and see if there was a problem. If that doesn't work I would say your next step would be to call into Square. https://squareup.com/help/contact

Re: Item descriptions not showing on printed customer receipts

YoYogurt — Fri, 20 Oct 2017 11:45:26 GMT

UPDATE mixed with as little rant. Grrrr

Well.... there has been yet another change. According to Justin at Squares Support Center that option has yet again been removed from paper receipts. To clarify part of this... I was checking the option from the dashboard or back end or PC not the application. For some ridiculous reason, you can't control the app from the back end. Well some things you can and others you can not. OMG I can't believe I'm even saying that but it's true. So I was not selecting Print Descriptions for the paper receipts I was selecting the digital receipts. Yet there is a Digital logo and a paper receipt logo right above this option. Again, ridiculous.

After a few min’s on hold Justin came back and said that it had been moved and he would need to place me on hold again to find out where it was moved to. Yes, we are still talking about the Print Item Description on Receipt but now specifically the paper receipt. Another 15 min’s on hold and Justin returned, probably as frustrated as I was becoming inside and told me that feature was again removed and was no longer an option. I asked why and of course he was not told why so no answer. Justin was very nice and very profesional.

Now the twist here is, per Justin, the item description does print on the paper receipt on modifiers and variations. BUT NOT NORMAL ITEMS I’m not making this up. After 42 min’s (I checked my call log) I said thank you… hugs and kisses and off I went to change a large number of items in my system to variations.

BUT neither the variations nor the modifiers have a description field. So that was not correct however, I tried using the variation name field and it works.

I apologize for the commentary but this is the most frustrating aspect of cloud products and I just hate it. This should not have taken more than an hour to determine a work around. A work around for an item description to print on a paper receipt? How Ridicules. Someone thought we the merchant don’t need to print a description of our items so lets remove that. WHAT! Someone else making that decision for my business. The wave of the future and why do we the consumer accept this? We shouldn’t!

Re: Item descriptions not showing on printed customer receipts

EJ_ — Tue, 12 Dec 2017 21:41:59 GMT

@YoYogurt This is a really good post and it's full of excellent feedback that we can use.

Definitely a frustrating situation for you, and it should never take over an hour to get any type of answer or workaround for something like this, I do deeply apologize for that.

I'm glad Justin was able to provide somewhat of a good experience when you called, and I'll have our Product Team look into printing item descriptions on receipts in the future.

If anything changes with this I'll chime back in or have our Product Team update you directly.

Re: Item descriptions not showing on printed customer receipts

DrSFG — Thu, 16 Nov 2017 22:18:51 GMT

I'm having a related problem. On November 14th my paper receipts were listing the the item descriptions. Suddenly the next day (the 15th, each receipt just said "Custom Amount". I'm not generating these charges any differently than I always have and I didn't touch any settings. What's happening?

Re: Item descriptions not showing on printed customer receipts

mrswuhu — Sun, 10 Dec 2017 05:18:39 GMT

I'm having a simliar issue... the "message" I write in each of my invoices to my customers appears in ALL of the item descriptions; so the message ends up being replicated multiple times on my receipts! But it's only shown on the emailed/manually linked receipts... so the ones that the customer sees. Ugh. It looks horrible and like a juvinile mistake.

Re: Item descriptions not showing on printed customer receipts

EJ_ — Tue, 12 Dec 2017 21:45:06 GMT

@mrswuhu That sounds a bit strange. Was this still happening? Your message to your customers should only appear in one section of the invoice itself. Can you provide a screenshot?

Re: Item descriptions not showing on printed customer receipts

mrswuhu — Thu, 14 Dec 2017 01:13:51 GMT

Sure @EJ_. So for the most part, the view I have in the back office is this: There are no duplicated messages within the descriptions of each item.

However, the emails my customers receive have my personal message repeated within each item description! Is this something I can change or is this a glitch on the website??

Re: Item descriptions not showing on printed customer receipts

EJ_ — Thu, 14 Dec 2017 20:03:09 GMT

Thanks for that information @mrswuhu

It looks like you're writing this message in your Item Descriptions of the Item Library as well as in the Message to Customer of your invoices.

Since you're adding multiple variations of the item itself to the invoice, it will appear as individual line items with the same description.

Your best solution would be to delete the item description from the item itself, and keep the message in the invoices so you can still get this message across to your customers.

How do I get item description to print on my Square Register receipts

glyph — Mon, 09 Apr 2018 23:17:27 GMT

I am new to Square Register and am having difficulty getting the receipts to show enough information for my clients. I have an art gallery and need to display the item name and at least one line, preferably more, in the description. I need to have an item name, artist and medium display on the receipt that the customer leaves with. Right now, I have item names and descriptions, but only the item name prints. I am able to add any length note to my item manually, during the purchase, and that prints, but I can't enter that level of information every time a purchase is made automatically.

Can we either have Descriptions print, or edit Notes on the desktop (I have a lot of items) so they are a part of the item's permanent data?

Re: How do I get item description to print on my Square Register receipts

EJ_ — Tue, 10 Apr 2018 17:48:41 GMT

Hi @glyph

I've moved your post over to this existing thread, as a few sellers ran into the same issue and are looking for the same solution.

Unfortunately at this time, while the item descriptions appear on digital receipts, they do not appear on printed receipts.

The workaround that @YoYogurt mentions (using the variation names as the descriptions) might work for you, and that might be the best workaround that I've seen a seller use up to this point.

Our Items and Payments team are looking into this, but I don't have an update on the availability in the future. If anything new comes up I'll chime back in.

Re: How do I get item description to print on my Square Register receipts

Rhino — Wed, 06 Feb 2019 21:33:04 GMT

I would like to use the descripton as well. It would be helpful as a tool for employees to use for a checklist. Can we activate the option to print a description for items.

Re: How do I get item description to print on my Square Register receipts

Rhino — Wed, 06 Feb 2019 21:34:46 GMT

the potential description could have 20 items needed to be done before closing? still trying to figure out how to do a work around? Maybe a checklist tab would be a helpful tool for your retailers?

Re: How do I get item description to print on my Square Register receipts

Chad — Fri, 08 Feb 2019 20:09:38 GMT

Hello @Rhino!

I want to make sure we're on the same page.This thread is about including item descriptions on paper receipts that you hand to your customer.

It sounds like you want a checklist for your employees at closing time? Currently we don't have a tab for this, but I definitely see the need. If you make your own thread for this feature request, I'll help you move it to the idea exchange board. 🙂

Re: How do I get item description to print on my Square Register receipts

BilingualSLP — Sun, 01 Nov 2020 04:47:02 GMT

I am having the same issue of not being able to show the description on clients' digital receipts. On our devices through the app, we use the "note" feature, but this doesn't show up on the receipt. Has there been an update to this thread?

Re: How do I get item description to print on my Square Register receipts

Alex_ — Mon, 02 Nov 2020 20:00:45 GMT

Hi @BilingualSLP,

To make sure I'm understanding, the descriptions you type in the item's note field is not appearing on digital receipts, printed receipts, or both?

Please let me know by replying in this thread. I'll keep an eye out for your response.

Re: How do I get item description to print on my Square Register receipts

BilingualSLP — Mon, 02 Nov 2020 23:47:54 GMT

Oh, I do see the notes on the digital receipts now. One of my users of the POS app has an iphone. Does the POS iOS software show the same interface as the Android software?

Re: How do I get item description to print on my Square Register receipts

Alex_ — Tue, 03 Nov 2020 00:03:20 GMT

@BilingualSLP,

It should yes! If you find any discrepancy, please let us know.

Re: How do I get item description to print on my Square Register receipts

AttachP — Thu, 26 Aug 2021 20:27:21 GMT

We have the same exact issue, the notes we write in on every receipt show on our side but do no show at all on the receipt the client receives. It used to be working well, why was it taken away?? And can we have it back??

Re: How do I get item description to print on my Square Register receipts

frances_a — Fri, 27 Aug 2021 15:09:18 GMT

Hello @AttachP

Welcome to the Seller Community!

Notes won't print on receipts, they are internal only.

But I can see how this feature would be useful for a business. I will make sure to pass on your feedback!

Thank you for comment and hope to see you post again in our community.