20 minutes into using Square accidentally entered Japan Cant change & lost $10 redemption This sucks

rhouston123 — Fri, 20 Oct 2017 19:56:04 GMT

I accidently entered Janpan as country when tring to use my redemption code for the square card reader device I bought at Best Buy (Japan was pre selected when I followed the instruction on the first page of my manual telling me to go to square.com/redeem.) As soon as I entered my email for the second time, it started processing. Everything was in Japanese, and I couldn't connect to the account. Once selected, you can't change country, so I sent an email to square Japan to cancel my account, I got a response that once google tranlated to english didn't really make sense. I had to set up a second account so I could use my card reader device. Now it appears that my redemption code is lost in limbo. I cant attach a bank to the japanese account and when I try to redeem through my US account it won't work since the redemption code has been used. I tried to get phone support thinking I could fix this quickly, but its not available today. I hope things get better, this is about the worst first experience with a product I have ever had. Is this par for the course? If so, I will cut my losses and find a better product.

Re: 20 minutes into using Square accidentally entered Japan Cant change & lost $10 redemption Th

VanKalkerFarms — Fri, 20 Oct 2017 22:02:10 GMT

Square has been great for us. Unfortunately, by choosing Japan when signing up your account has been made into a Japenese Square account, I don't think there is a setting that you can change on your end to fix that. For right now I would continue setting up your new account in English and contact Square on Monday and they will be able to transfer your $10 credit over to your new account.

https://squareup.com/help/contact

Click other

click I don't see my issue

click call support

write down your Customer Code

call 1 (855) 700-6000

If you have any other questions as you are setting up your account just ask in a new post.

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20 minutes into using Square accidentally entered Japan Cant change & lost $10 redemption This sucks

Re: 20 minutes into using Square accidentally entered Japan Cant change & lost $10 redemption Th