thread Re: Multiple Loyalty Programs in Archived Discussions (Read Only)

Multiple Loyalty Programs

ndb_bakery — Sat, 21 Oct 2017 17:21:15 GMT

I would like to set up my coffee rewards differently than my other items. I would like to be able to set-up 2 separate loyalty programs in Square. I am adding espresso to our menu. My current loyalty program offers 1 star for a certain set of items bought, and once reaching 10 stars, they can reward themselves with any 1 of those certain set of items. I want to set up my coffee separately, is there any way to do this as of yet? I don't want to have to print separate coffee/espresso earning cards, and I don't want to increase or decrease current star values. Is it possible for Square to at least offer the ability to be able to set up an additional loyalty customer program?

Re: Multiple Loyalty Programs

Tom — Tue, 24 Oct 2017 18:50:21 GMT

Thanks for bringing this up here, @ndb_bakery!

You can set up different star allocations for by item or category (e.g. coffee = 1 star and espresso = 2 stars). As far as how the reward can be redeemed, the only options at this time are by: discount on the entire sale, discount on an Item or category, or a free item. Are you looking to only associate coffee-earned stars with coffee rewards and espresso-earned stars with espresso rewards?

So that I can be sure I'm on the same page with what you're looking for, please let me know if I'm on track. Appreciate your time. 🙂

Re: Multiple Loyalty Programs

ndb_bakery — Wed, 25 Oct 2017 06:58:13 GMT

Yes - because on my current rewards program I offer about 10 different items all within the same price range, so they can buy 10 and receive 1 free. However, I just prefer to set up coffee and espresso separately. I do not wish to have it associated with my current set-up....

Re: Multiple Loyalty Programs

Tom — Wed, 25 Oct 2017 23:22:43 GMT

Got it. Thank you for confirming, @ndb_bakery. I'll be sharing your post with our Product Liaison team. We appreciate your patience as we're always working to improve our features based on seller feedback.

If any other sellers in a similar situation have a workaround or insight to share, feel free to chime in!

Re: Multiple Loyalty Programs

theprimitivewil — Wed, 07 Feb 2018 22:58:25 GMT

In my business I have customers who frequent my shop rather regularly. However my "big spenders" generally only come to my shop (live 1.5 hours away) for my open house events. I also would like to reward these customers. So rewarding those who spend a lot as well as those who frequent alot. Hope this makes sense.

Thanks

Re: Multiple Loyalty Programs

Chad — Thu, 08 Feb 2018 00:14:57 GMT

Hello @theprmitvewil, I think I've got an idea of what you're looking for.

You want a program for customers that visit often and make purchases on the smaller end and then a program for your customers that spend high dollar amounts, but don't visit as often.

I hope I've got a grasp on what you're looking for. If I'm off the mark please let me know so I can have accurate feedback to give to our Loyalty Team!

Re: Multiple Loyalty Programs

theprimitivewil — Thu, 08 Feb 2018 02:19:49 GMT

Yes that is correct!

Re: Multiple Loyalty Programs

katieand — Thu, 05 Apr 2018 20:25:39 GMT

Hi @ndb_bakery & everyone else - We're now accepting merchants for an early access tiered loyalty program. See more on this thread and comment to learn more!

Re: Multiple Loyalty Programs

katieand — Tue, 17 Jul 2018 23:41:22 GMT

Hi all - Sharing an exciting update! You can now create multiple tier rewards in Loyalty. See more here!