thread Re: SMS notification for Square Appointments in Archived Discussions (Read Only)

How to opt in to SMS notifications for Square Appointments after opting out?

Carnation-E — Tue, 11 Dec 2018 19:09:51 GMT

Accidentally opted out of the Appointments SMS notifications by replying to the messages. How do reinstate it so I receive the notifications vis SMS??

Client doesn't receive text notifications because they accidentally turned them off, how can I redo?

stacymoore04 — Wed, 30 Aug 2017 21:39:58 GMT

My client was receiving text notifications, but accidentally stopped them from coming to her phone. Need to enable number again, so that she can receive them again.

Re: Client doesn't receive text notifications because they accidentally turned them off, how can ...

puka — Sat, 02 Sep 2017 19:11:27 GMT

Hey @stacymoore04!

By text notifications, are you referring to the notifications for digital receipts? If so, she could just pull up her last receipt and scroll to the bottom to Manage Preferences. From there, she'll be able to opt in or opt out of all Square merchant notifications.

Re: SMS notification for Square Appointments

Helen — Sun, 29 Oct 2017 19:37:07 GMT

@Carnation-E If you still have the SMS notification, could you reply again, but this time reply with the word Start?

When you do this you should see another SMS notification that says "Welcome to Square" and start receiving SMS notifications for Appointments again!

If you've deleted the message let me know!

How to receive text reminders after opting out?

salon224 — Sat, 13 Jan 2018 19:33:30 GMT

This reply created from merging an existing thread: "How to receive text reminders after opting out?" The author has been notified via email.

I am a receptionist at a salon where the stylists use square appointments app for scheduling. A client texted STOP to opt out of reminder texts but now wants to receive the reminders via text. Is there a way for the client to opt back in?

Re-enable text alerts for new appointments, alert staff

AWholeNewYou — Fri, 06 Jul 2018 18:43:58 GMT

This reply was created from merging an existing thread: Re-enable text alerts for new appointments, alert staff

I accidentally replied "Stop" to disable the text message alerts of new appointments. How can I re-enable text messages when someone makes a new appointment? Is there a "code" word (i.e. reply "stop") I can text the same number to get texts again? Thanks!

Re: Re-enable text alerts for new appointments, alert staff

Helen — Fri, 06 Jul 2018 18:48:14 GMT

@AWholeNewYou Check out the Best Answer in this thread and let me know if you need any other help!

Customer opt back in

Swoodsy — Fri, 31 Aug 2018 15:48:16 GMT

My client accidentally opted out of text confirmations, but wants to opt back in now. What can she do?

Re: Customer opt back in

katieand — Mon, 10 Sep 2018 18:59:36 GMT

Hi @Swoodsy - I merged your post over here because I think it answers your question. Take a look above to see the best answer!

Accidentally unsubscribed

AEMhair1 — Sat, 08 Dec 2018 15:20:40 GMT

This reply was created from merging an existing thread: Accidentally unsubscribed

How to resubscribe to text message reminders for appointments?

Re: Accidentally unsubscribed

Helen — Sat, 08 Dec 2018 15:20:06 GMT

Hello @AEMhair1! The steps to resubscribe are in this post. If you still need help reply here to let me know.

SMS re-activation

Naomie — Tue, 11 Dec 2018 19:11:21 GMT

This reply was created from merging an existing thread: SMS re-activation

I created a fake appointment for my husband in order to test the sms notification of the app. He did receive it, but i unsubscribed him by responding the text « stop ». Now, he can’t receive any sms via the app. How can I un-unsubscribe him? Thank you

Re: SMS re-activation

SimsSmoked — Mon, 10 Dec 2018 04:37:23 GMT

Try typing "Start". It may work...

I had a client accidentally opt out of the text message appointment reminders. How can she get them

Jazlove03 — Sat, 23 Feb 2019 22:07:25 GMT

This reply created from merging an existing thread: "I had a client accidentally opt out of the text message appointment reminders. How can she get them" The author has been notified via email.

I had a client accidentally opt out of text appointment reminders how can she get those back

Re: SMS notification for Square Appointments

Lashlady27 — Sat, 30 Mar 2019 02:46:05 GMT

I accidently deleted the message! Please help! I want to opt back in to sms and email notifications!

Re: SMS notification for Square Appointments

puka — Sat, 30 Mar 2019 16:32:40 GMT

Hey @Lashlady27 - Head to your Staff tab in your Appointments Dashboard and select your profile. You should see Notifications section and you'll just need to check the "Text" box. If it is already checked and you're still not receiving them, reach out to our CS team and they should be able to help you get sorted out.

Re: SMS notification for Square Appointments

SuperStar2020 — Tue, 03 Dec 2019 03:09:52 GMT

What to do when client deletes welcome to square text message and there is no way for her to opt in by texting START???

Re: SMS notification for Square Appointments

ashc — Wed, 04 Dec 2019 14:14:52 GMT

Hi @SuperStar2020! Welcome to the Community.

It looks like @puka offered a solution above that you can do through the Online Dashboard.

Re: SMS notification for Square Appointments

SuperStar2020 — Fri, 06 Dec 2019 04:01:57 GMT

Going to a dash board and checking “text “ box does not fix the issue with my clients not getting text notifications after they opt out

Re: SMS notification for Square Appointments

ashc — Fri, 06 Dec 2019 13:13:34 GMT

@SuperStar2020 It looks like she also provided a link to our CS team there as well that you can reach out to and get this all sorted out.

Check out that link and give our Appointments specialists an email or call!