thread Re: Item Names not showing on Dashboard in Archived Discussions (Read Only)

Item Names not showing on Dashboard

haziekat — Sun, 29 Oct 2017 21:56:05 GMT

Hi there, I've uploaded my inventory with: Name, location, category, price, and stock. However, after several sales I still can't see "Item Sales" under Reports on my dashboard. All it says is "Custom Amount". Same thing with transactions when I view the receipt. I'm clearly missing something. Help!

Re: Item Names not showing on Dashboard

VanKalkerFarms — Mon, 30 Oct 2017 02:05:30 GMT

It sounds like you are typing in prices without choosing an item. On the iPhone there are two buttons at the bottom, one looks like a calculator pad and the other is a list of the items you have set up. It sounds like you are using the button on the left and typing in prices because that is what it will say "custom amount" for manually entered prices. I believe on an iPad the keyboard button is in the bottom right.

This is an article describing custom amounts. https://squareup.com/help/us/en/article/5429-process-custom-sale-amounts

Re: Item Names not showing on Dashboard

MakSalonSpa — Wed, 13 Jun 2018 21:17:09 GMT

Imported all my items except for few that I manually created. I can see the prices but not the item names of those I imported. I see the item names for those I manually created. What do I need to do to make these show up on the Square App?

Re: Item Names not showing on Dashboard

Tom — Fri, 15 Jun 2018 00:11:02 GMT

Thanks for surfacing this, @MakSalonSpa, and sorry to hear it.

Are you still encountering this error? If so, these troubleshooting tips usually resolve these kinds of issues right away: Square Point of Sale App Troubleshooting.

If that doesn't do the trick, please let our Customer Success Team know—they'll be able to take a deeper dive into your account.

Re: Item Names not showing on Dashboard

MakSalonSpa — Thu, 21 Jun 2018 15:11:26 GMT

Thanks. Got is solved.

Re: Item Names not showing on Dashboard

jamiekanter — Sat, 01 Sep 2018 14:19:48 GMT

Hi - I can see the items when I check out from my iphone, but not when I try from my MacBook. From my MacBook, I click on Virtual Terminal, then Take a Payment... then I can swipe a credit card but I don't see any items to select. So I can charge someone, but not be able to show what they are being charged for. Can you help? Thanks!

Re: Item Names not showing on Dashboard

Chad — Tue, 04 Sep 2018 00:35:01 GMT

Hello @jamiekanter, currently Virtual Terminal does not have the ability to add items to a sale. I'll make sure to share your request with our Product Team!

Re: Item Names not showing on Dashboard

Helen — Wed, 22 May 2019 23:39:07 GMT

Quick update for everyone in this thread: You can now add items when taking a payment through Virtual Terminal! 🎉

This Product Update has more details Virtual Terminal: Add taxes, items and discounts!

Re: Item Names not showing on Dashboard

SistasSale — Wed, 04 Nov 2020 15:38:50 GMT

How did you manage to fix your items showing up in the checkout screen.