thread Re: receipt for cancelled transaction in Archived Discussions (Read Only)

How do I send my customer a receipt for a canceled transaction?

dong — Sat, 04 Nov 2017 22:46:53 GMT

I can cancel a transaction, but my customer would like a receipt to prove the cancellation. How do I accomnpllsh this?

Re: receipt for cancelled transaction

RHatch — Thu, 02 Nov 2017 19:45:14 GMT

If you canceled the sale before it was complete then there is no way to provide proof because it didn't happen. If you returned the sale then you can provide a receipt.

Re: receipt for cancelled transaction

VanKalkerFarms — Thu, 02 Nov 2017 19:54:23 GMT

While you can't send a receipt since no transaction took place, you can pull up canceled transactions on your Dashboard. https://squareup.com/dashboard/sales/reports/transaction-status You could show the customer that the transaction was canceled there.

Re: receipt for cancelled transaction

RHatch — Thu, 02 Nov 2017 20:22:39 GMT

Good Call @VanKalkerFarms. Didn't think of that!