thread Re: Free processing with Sam's Club in Archived Discussions (Read Only)

Free processing with Sam's Club

Felisha05 — Sat, 04 Nov 2017 01:32:09 GMT

I purchased my Square Reader trough Sam's Club for the free processing of up to $1000, but I am being charged processing fees. What do I need to do to correct this?

Re: Free processing with Sam's Club

VanKalkerFarms — Sat, 04 Nov 2017 15:41:34 GMT

I'm not specifically aware of the Sam's club offer but I'm sure it is the same as all the referral offers that you need to sign up by clicking or entering a specific link when signing up.

Does the free processing offer show up here? https://squareup.com/dashboard/account/referrals

You'll find more information about free processing here. https://squareup.com/help/us/en/article/5208

Another note on this promotion, when you have free processing enabled, Square will take the fee on each transaction like usual. Then, when your deposit gets sent to your bank, Square reimburses the fees. If you take a look at your Deposit Report, you will see that the fees have been added back to your deposit.

If you don't see it at the above link you can contact customer support. https://squareup.com/help/contact In the end, it is only $27.50 worth of fees they are waving so it isn't that big of a deal to take hours of your time trying to get it working.

Re: Free processing with Sam's Club

EJ_ — Mon, 06 Nov 2017 22:38:14 GMT

Thanks for responding to this @VanKalkerFarms

@Felisha05 Was your free processing applied correctly in your Dashboard? Let me know if you're still not seeing it.

Re: Free processing with Sam's Club

JR323 — Mon, 19 Feb 2018 11:56:37 GMT

I also was supposed to receive this same offer and I did not receive mine. I didn't see that their offer was actually a sticker which you peel back, and after you peel it back it tells you to go to an address before you sign up. I had already signed up because again I didn't see it was a peel back sticker and there is nothing to indicate you peel it back other than a whitehead on white cardboard. When I go to that address now it automatically takes me to my Dashboard.

Re: Free processing with Sam's Club

EJ_ — Tue, 20 Feb 2018 19:38:42 GMT

Hi @JR323

Sorry for the confusion around the sticker. I checked in on this for you and it looks like you were able to call in to us and get your free processing applied correctly.

Let me know if you still have trouble with this 👍🏼

Re: Free processing with Sam's Club

KnottyWoodLove — Sat, 06 Oct 2018 03:21:19 GMT

I didn't realize the info was on the sticker until after I already set up my square. Is there a way to still get my free processing fees since I purchased this at Sam's Club?

Re: Free processing with Sam's Club

JR323 — Sat, 06 Oct 2018 05:48:12 GMT

EJ, sorry I missed this, but all was corrected by Square, thanks for checking!

Re: Free processing with Sam's Club

Chad — Sat, 06 Oct 2018 15:15:24 GMT

Hey @KnottyWoodLove! Our Customer Success Team can help with this!

I recommend checking out Customer Code & Phone Number - Where is it?