thread Exporting customer info to SeneGence in Archived Discussions (Read Only)

Exporting customer info to SeneGence

smasseyco — Sun, 05 Nov 2017 21:02:51 GMT

When I try to export my customer info to download into the SeneGence Senesite customer email program, there's a msg that the incoming file is missing or zero data.

Re: Exporting customer info to SeneGence

EJ_ — Wed, 08 Nov 2017 17:18:09 GMT

Hi @smasseyco

This might be due to the type of file that your Customer Directory export file is downloaded as and what SeneGence accepts.

I'm not familiar with SeneGence in particular, but some programs only accept certain file types.

I'd check in with the SeneGence Support Team directly for help on this.

Re: Exporting customer info to SeneGence

smasseyco — Thu, 09 Nov 2017 14:44:34 GMT

It takes .CSV files which I'm importing. Maybe I should exclude contacts that don't have last name or email?

Re: Exporting customer info to SeneGence

VanKalkerFarms — Thu, 09 Nov 2017 20:09:25 GMT

@smasseyco there can literally be an unlimited number of different.csv files. You need to know exactly the format this other company is looking for data, without that information you cannot proceed.