thread Re: Bank account location address in Archived Discussions (Read Only)

Bank account location address

ftutone — Mon, 13 Nov 2017 15:16:41 GMT

When I go to Bank Account on the settings page, the address that appears under my name is no longer correct. How do I change that? My account is currently verified but when I enter the account routing number and the account number, I get a message that the routing number is not a valid bank? How can this be?

Re: Bank account location address

RHatch — Mon, 13 Nov 2017 15:46:53 GMT

Square Dashboard doesn't ask for Bank Address? Sounds like you are entering the wrong number for your Routing number. There is a graphic on this help page that shows what symbols the routing number is between.

Re: Bank account location address

ftutone — Mon, 13 Nov 2017 19:49:28 GMT

Thanks for your reply. Turns out that the routing number on my checks and deposit slips was incorrect!!! After calling the bank and getting the correct routing number, the edit went through but simply requested another verify. Not sure if that will change the address or not since the verify is still pending.

Re: Bank account location address

EJ_ — Thu, 16 Nov 2017 22:54:14 GMT

Oh wow, glad you were able to get that resolved on your checks and deposit slips @ftutone

In regards to your address, you can click on "Send me a free reader" to edit the shipping address on file.

Unfortunately there isn't a way to edit this without receiving a new magstripe reader, so keep it as a backup or send it to a friend 👍🏼

Re: Bank account location address

ftutone — Fri, 17 Nov 2017 15:25:08 GMT

Well, that was a nice idea but it didn't work! I ordered a new reader and the address autofilled was my correct address but when I checked my Bank Account settings, it still shows the wrong address???

There just has to be a way I can change this other than deactivating my account and creating a new one!

Re: Bank account location address

RHatch — Fri, 17 Nov 2017 15:58:13 GMT

The address listed on the Bank Accounts page under location is your business location. You can change this in the locations tab.

Re: Bank account location address

EJ_ — Fri, 17 Nov 2017 19:27:36 GMT

Sorry for my confusion there @ftutone and thanks for chiming in @RHatch 👍🏼

Re: Bank account location address

ftutone — Fri, 17 Nov 2017 19:32:52 GMT

Thank You!

I had changed my location to mobile so I was not seeing an address in Locations. Once I switched it to physical, the "bad" address appeared and I was able to change it to the correct address.

I knew there had to be a way to change that!