thread Re: Amount charged to customer's card is showing a $47.60 discrepancy? in Archived Discussions (Read Only)

Amount charged to customer's card is showing a $47.60 discrepancy?

Mark_I — Fri, 17 Nov 2017 19:27:08 GMT

Using the POS tablet, i have customers you want to pay more for a purchase(as a form of donation)

--I enter regular item and have extra $$

--I enter a custom amount for current customer in same transaction but the custom amount does not alighn to product/item in the transaton detail

Example

Product/ Item === Camping/ Camp 1
Price per camp=== $100
Customer pays $150
I add Camping/ Camp 1 = $100
I add custom amount == $50

Transaction does not reflect $150 for camping/camp 1

Re: Amount charged to customer's card is showing a $47.60 discrepancy?

RHatch — Fri, 17 Nov 2017 19:45:41 GMT

So you charged the customer $150.00. And the customer was charged $102.40 or $197.60?

What is your tax rate?

What was the total sale.

Was there a split transaction? Cash and card?

"...but the custom amount does not alighn to product/item in the transaton detail". Please explain.

"Transaction does not reflect $150 for camping/camp 1". Is there a discount that was applied?

Re: Amount charged to customer's card is showing a $47.60 discrepancy?

Mark_I — Fri, 17 Nov 2017 19:48:39 GMT

No tax, cash and check amounts

Re: Amount charged to customer's card is showing a $47.60 discrepancy?

RHatch — Fri, 17 Nov 2017 19:59:41 GMT

Ok I am lost. No tax on the sale and the is cash and check? You said the "Amount charged to customer's card is showing a $47.60 discrepancy?" Was a card charged? What was the amount changed to the card? What was the sale amount?

Sorry I am not following you on this.