thread Re: Transaction fees in Archived Discussions (Read Only)

Transaction fees

Amber123 — Wed, 29 Nov 2017 14:46:45 GMT

I have free transactions right now but I'm still being charged a fee. Anyone else having that issue?

Re: Transaction fees

RHatch — Wed, 29 Nov 2017 14:52:03 GMT

Yes, you will still be charged but you will then be reimbursed. See this help article, it explains the process and where you can see your reimbursements.

Re: Transaction fees

VanKalkerFarms — Wed, 29 Nov 2017 14:53:26 GMT

you can check the status of your free transaction fees here.https://squareup.com/dashboard/account/referrals

the fees are charged at time of transaction but credit on your deposit. see here. https://squareup.com/dashboard/sales/deposits

Re: Transaction fees

Amber123 — Wed, 29 Nov 2017 15:02:31 GMT

Before when I checked the deposit I would notice I was being reimbursed, but now I'm not and I still have a ton of "free" transactions left.

Re: Transaction fees

katieand — Wed, 29 Nov 2017 18:39:02 GMT

Hi @Amber123 - You can also contact our Support Team to work through this. They will be able to discuss account specific info with you!

Re: Transaction fees

Amber123 — Wed, 29 Nov 2017 19:43:17 GMT

Reaching them is nearly impossible. Keep hearing my code is invalid when I call

Re: Transaction fees

katieand — Wed, 29 Nov 2017 19:55:40 GMT

Hi @Amber123 - I'm seeing your phone token is active so you should be able to contact Support. However, right now our phones are down, but you can check issquareup.com to see when they're back up! 😞

Are these the instructions you followed to get your phone token?

Visit the Contact Us page
Select the product you're having trouble with
Click the "Call Us" button to reveal your unique customer code

Please note: Due to increased product demand, you may not always see the “Call Us” button, or a customer code.

If your token still doesn't work, please let me know and we can escalate your case!