thread Re: Gift card balance in Archived Discussions (Read Only)

How can I check my client's e-Gift card balance?

sknmontclair — Thu, 01 Mar 2018 21:39:53 GMT

Is there any way to check a client's e-gift card balance?

Re: Gift card balance

RHatch — Fri, 01 Dec 2017 21:34:21 GMT

It is the same as physical giftcards. Click the Gift Card in your item list and just enter the e-gift card number.

Re: How can I check my client's e-Gift card balance?

yellowchairNC — Sun, 30 Dec 2018 23:12:50 GMT

Is there any way that in a future update we can just click on the "gift card on file" for the customer listing to check the balance that way? Most of my clientele have me do their transaction via that gift-card-on-file option so it would be nice to have a way to easily check their balance for them in that manner as well. We only see the last four numbers on our side.

Re: How can I check my client's e-Gift card balance?

Helen — Tue, 01 Jan 2019 19:14:32 GMT

@yellowchairNC Thanks for sharing this feature request, I can see how it would help! I'll share your feedback with the Gift Card team.

Re: Gift card balance

cloudandleaf — Sat, 09 Feb 2019 21:22:07 GMT

I cannot seem to get any loaded gift card to show it's balance or see an option to add funds to it. Below is what I read on the Square FAQ pages for Gift Cards, but it does not seem to work as stated when I try it. The gift card balance never shows on this screen. Perhaps I don't know what is meant by "in-app item library". Can someone please clarify?

From an iPad or Android Tablet

Go to your in-app item library and tap Gift Cards.
Swipe or enter the gift card number.
The gift card balance should be shown at the top next to the gift card number.
You can leave the screen or load more value on this gift card.

Never mind... I figured it out right after I posted this.

Re: Gift card balance

Tom — Tue, 12 Feb 2019 18:59:44 GMT

Hi @cloudandleaf, glad you got it sorted out! Please don't hesitate to let us know if anything else comes up. 🙏

Re: How can I check my client's e-Gift card balance?

Natdog — Sat, 09 Mar 2019 21:45:41 GMT

I would like a feature to easily check e gift card balances when I or the client does NOT know the e gift card number. Say someone linked the gift card to their phone number but are gifting it to someone else, currently I am only allowed to see the last 4 numbers, therefore unable to manually plug numbers into the gifted clients account during checkout. Frustrating.

Re: Gift card balance

Pamiam — Sat, 20 Apr 2019 12:02:51 GMT

What if client can't find gift card number?

Re: Gift card balance

puka — Sun, 21 Apr 2019 00:32:04 GMT

Hi @Pamiam - You can search for the eGift Card sale by:

Filtering the transaction search by item > enter eGift Card.
Searching the receipt number from the eGift Card’s purchase.
Searching using the last 4 digits of the eGift Card or payment card.

Once you’ve located the transaction, select it and click the blue eGift Card number in the transaction details.

Re: How can I check my client's e-Gift card balance?

SMW — Wed, 19 Feb 2020 20:26:16 GMT

Yes this! How can I check the balance of an E gift card already linked to a customers file? They don’t know the gift card number only the last four that are displaying

Re: How can I check my client's e-Gift card balance?

JustinC — Thu, 20 Feb 2020 15:14:17 GMT

@SMW - If your customer doesn't know the full card number, you'll need to search the original egift card purchase as Puka mentioned above.

Re: How can I check my client's e-Gift card balance?

SMW — Thu, 20 Feb 2020 19:27:40 GMT

But there are 3 one is a gift from a relative and two from a friend and they don’t know when it was purchased exactly. Is there an easier way??

Re: How can I check my client's e-Gift card balance?

Alex_ — Thu, 20 Feb 2020 21:21:14 GMT

@SMW,

Hi there! Just stepping in to answer your last question. Currently, there is no way to search for a gift card linked to a customer, unless the card was attached to your customer profile as a valid card on file. It might be a bit of a manual process depending on the number of transactions you have, but you would definitely have to look through each transaction individually.

Re: Gift card balance

Jadaoneill — Wed, 27 Jan 2021 21:08:14 GMT

When i goto gift cards on dashboard and enter the 4 numbers of gift card it says there are not any but im looking at the list below that has them listed

will it not accept just 4 numbers??

the pan suffix numbers is what im reffering to?

Re: Gift card balance

Joe — Tue, 19 Jan 2021 13:00:18 GMT

Hi there, @Jadaoneill 👋 Thanks for reaching out!

Hmmm... the PAN (last 4) search should help you locate your Gift Card. Sounds very strange. Is it possible that you may have more than one account with Square?

Re: Gift card balance

Jadaoneill — Wed, 27 Jan 2021 21:05:42 GMT

No I don’t have more than one account business account with square

Re: Gift card balance

Jadaoneill — Wed, 27 Jan 2021 21:06:25 GMT

If I go to my dashboard click on gift cards scroll down to the link place enter four numbers it says there are no items and I’m testing it I know there is a gift card number in there and I tested those numbers and it won’t pull it up even though I know it’s there

Re: Gift card balance

Jadaoneill — Wed, 27 Jan 2021 21:07:31 GMT

Hey how did you figure it out because I’m having the same problem I entered for numbers and it said there’s no items in the

Re: Gift card balance

Jadaoneill — Wed, 27 Jan 2021 21:14:32 GMT

Re: How can I check my client's e-Gift card balance?

ViolantesMeat — Sat, 09 Oct 2021 00:12:49 GMT

Currently having the same Gift Card Balance issue. I have a customer with a digital GC on file in our system. We have not found a way to see the balance. It would be nice if the balance would show in their profile. We can see the 4 digit PIN and their info on our terminal, but not the balance. Hope this is something that has been sent over for New Ideas and Updates. Thank You.