thread Re: not receiving all emails in Archived Discussions (Read Only)

not receiving all emails

1511 — Sun, 03 Dec 2017 14:48:04 GMT

I am not receiving all email notifications. Missing about 20% each month. So far in Dec we have 4 purchases and only received email notifications for 2 of them- the first and last of the 4.

Re: not receiving all emails

Chad — Wed, 06 Dec 2017 01:51:59 GMT

Hello @1511, we were experiencing an issue where one of our automated email services was being marked as spam and customers weren't receiving transaction emails. Our Engineering Team fixed this earlier this week. Please let me know if you're still not receiving these emails.

Re: not receiving all emails

LM_1977 — Fri, 05 Jan 2018 03:00:17 GMT

We are still experiencing this issue. We have sent over 200 invoices on 1/3/18 and customers are saying they've checked their junk/SPAM folders and they are not getting the invoices. This is a HUGE part of this business; how do we fix this?

Re: not receiving all emails

Chad — Sun, 07 Jan 2018 19:49:04 GMT

Hello @LM_1977, I'm sorry to hear about the trouble you're experiencing with Invoices right now. I recommend reaching out to our Support Team if you haven't already so they can take a look into your account.

Re: not receiving all emails

ps2 — Mon, 08 Jan 2018 20:50:08 GMT

Cowgirl Contract cleaning not receiving my e-mails.

Re: not receiving all emails

ps2 — Mon, 08 Jan 2018 20:53:48 GMT

Cowgirl Contract Cleaning . I just did reach out.

Re: not receiving all emails

Chad — Mon, 08 Jan 2018 21:02:21 GMT

Thats great to hear @ps2. Our Support Team will definitely look into this.