thread Re: Gratuity in Archived Discussions (Read Only)

Gratuity

Biggies — Sun, 22 May 2022 20:11:45 GMT

I have several saved customers at a tennis club. Their cards are on file. Some want us to add 15% gratuity, some 20% and some 25%. I added these in a gratuity tab. It seems the options show up only sometimes after hitting “charge card on file”. Other times it gives a $1, $2, or $3 choice. Is this because the charged amount is smaller (like maybe just for a soda or something)? Is there a way to keep it at the % amounts no matter what the charge amount is? I kinda feel like I set that up but don’t have a CLUE how to change it.
Anyone? This community has been so helpful. Thank you in advance.

Re: Gratuity

Candlestore — Sun, 22 May 2022 23:42:40 GMT

@Biggies ;

You may want to add a service charge and set it by %. I do not know of a way to add it to specific customers though. Maybe put a note on the account to add X% Gratuity. Have different service charges by % and call the item 'Gratuity 15%' for the 15% one etc. for different rates.

Here is how to add a service charge:

can-i-apply-a-surcharge-to-square-sales

Re: Gratuity

Biggies — Mon, 23 May 2022 12:48:39 GMT

Thank you!