thread When the chip card disconnects how do I remove employees needing a passcode to move forward with sal in Archived Discussions (Read Only)

When the chip card disconnects how do I remove employees needing a passcode to move forward with sal

Kgering889 — Mon, 04 Dec 2017 19:41:05 GMT

Re: When the chip card disconnects how do I remove employees needing a passcode to move forward with

RHatch — Mon, 04 Dec 2017 19:49:55 GMT

Please explain what you are asking.

Card reader has nothing to do with your Account or Empoloyee access.

You can remove an employee in the dashboard.

Re: When the chip card disconnects how do I remove employees needing a passcode to move forward with

Kgering889 — Mon, 04 Dec 2017 20:50:28 GMT

When employee is cashing out a customer with a credit card sometimes the credit card chip reader disconnects and then prompts employee to put in passcode to move forward and Redo credit card transaction. How can I eliminate this step or make it so their passcode works and they don’t have to use owner passcode.

Re: When the chip card disconnects how do I remove employees needing a passcode to move forward with

RHatch — Mon, 04 Dec 2017 21:07:31 GMT

You might try the "Cancel Transactions" settings in Employee Permissions. Make sure it is checked. I am thinking that the reader disconnect is canceling the transaction and that is why it is asking for a passcode. I have never had this happen to me so I am not for sure.