thread Re: Period or comma? I have customers denied to pay only because of comma with the amount in Archived Discussions (Read Only)

Period or comma? I have customers denied to pay only because of comma with the amount

kamilgurgener — Sat, 09 Dec 2017 18:01:21 GMT

Almost every day, I'm facing with the same question: Is it 16 dolars 99 cents or 1699 dolars. Square shows: 16,99 cash register : 16.99 People are insisting to see a period instead of comma. I looked through but couldn't find anything inside settings.

What should we do?

Re: Period or comma? I have customers denied to pay only because of comma with the amount

RHatch — Sat, 09 Dec 2017 18:09:19 GMT

Where are they seeing a comma? Where are you located?

Re: Period or comma? I have customers denied to pay only because of comma with the amount

kamilgurgener — Sat, 09 Dec 2017 18:29:52 GMT

I'm in Nashua, NH

When you enter an amount with cents, it's putting a comma. For example, my default price for an item is 16 dollars and 99 cents. Square shows 16,99

Customers asking is it 16 dollars 99 cents or 1699 dollars. Each time I explain but today one of them denied to pay. Sometimes they want to pay cash only because of this issue.

Re: Period or comma? I have customers denied to pay only because of comma with the amount

RHatch — Sat, 09 Dec 2017 19:47:29 GMT

I would contact support, sounds to me the system things you are in an area that uses a comma.

Re: Period or comma? I have customers denied to pay only because of comma with the amount

Ron — Sat, 09 Dec 2017 21:38:05 GMT

@kamilgurgener, not happening at all here. It always uses a period, never a comma. Hope it gets corrected for you.

Re: Period or comma? I have customers denied to pay only because of comma with the amount

DaoDeJing — Sat, 09 Dec 2017 23:58:37 GMT

Did you purchase your device (phone, tablet, computer) from a non-US source? Is your internet connection service through Canada or some other location? Are you using a virtual private network or other security service that might be rerouting your traffic? Are you using apps from sources other than official Apple or Android app stores?

Just some ideas on what might be changing this setting.