thread Re: Client card failed after they left in Archived Discussions (Read Only)

Client card failed after they left

Mameaesha — Sat, 09 Dec 2017 18:52:39 GMT

I just charge this client It said approved. But soon as she left the payment failed.i can't find her

Re: Client card failed after they left

katieand — Tue, 12 Dec 2017 18:49:14 GMT

Hi @Mameaesha - So sorry this happened! I've looked up some more info on why some payments can fail. We recommend that you always have a strong wifi connection and make sure you get to the payment completed screen after the signature.

Normally in these situations, our recommendation is to reach out to the customer. But if you don't have their contact info, it's hard to rerun the charge. Sometimes this happens and it's never fun. Sorry again!

Re: Client card failed after they left

Mameaesha — Tue, 12 Dec 2017 19:27:30 GMT

Tanx for the advice. Appreciate it