thread My chip reader is flashing red and won't connect. What does this mean and what do I need to do? in Archived Discussions (Read Only)

chip reader keeps saying establishing secure connection

apestrucci — Sun, 10 Dec 2017 05:17:36 GMT

Hi All, Square Reader has highlighted at all times in yelloe (Establishing Secure Connection), Any suggestions on how to ammed this?

When selected - it suggests stuck on the proccess of connecting.

Re: chip reader keeps saying establishing secure connection

muggs1 — Mon, 11 Dec 2017 15:47:45 GMT

How to change receipts from email to text when the system automatically shows "EMAIL"?

Re: chip reader keeps saying establishing secure connection

muggs1 — Mon, 11 Dec 2017 15:59:31 GMT

Turn the volume button up as high as it will go.

Re: chip reader keeps saying establishing secure connection

katieand — Tue, 12 Dec 2017 19:51:53 GMT

Sorry about this state of limbo, @apestrucci! Have you tried these troubleshooting tips for the contactless and chip reader?

Let us know if these work or you need more help!

Re: chip reader keeps saying establishing secure connection

Millard — Mon, 08 Oct 2018 04:24:39 GMT

Trying turning airplane mode on and off again. If that doesn't work, go in to your setting/options and turn off any "audio enhancement" features like Dolby Atmos.

Re: chip reader keeps saying establishing secure connection

the-sewist — Fri, 16 Nov 2018 00:12:07 GMT

Thank you Millard!!!!

turning off Dolby Atmos in sound settings on my S9+ fixed it. No more establishing secure connections issue.

Re: chip reader keeps saying establishing secure connection

Susanb — Wed, 27 Mar 2019 19:44:01 GMT

Cant get chip reader to work. Phone keeps saying establishing secure connection

Re: chip reader keeps saying establishing secure connection

Chad — Fri, 29 Mar 2019 18:21:56 GMT

Hello @Susanb!

Have you tried the troubleshooting tips in the article @katieand shared? Also have you tried connect the reader to a different device?

Re: chip reader keeps saying establishing secure connection

the-sewist — Sat, 30 Mar 2019 00:19:46 GMT

Try turning off Dolby Atmos in sound settings. It worked for me.

My chip reader is flashing red and won't connect. What does this mean and what do I need to do?

Aat_9934 — Mon, 29 Apr 2019 17:47:22 GMT

Whenever I plug in my reader it hasnt been able to establish a secure connection.. I have tried everything I have read on the website and its still not working.. so i am having to type in everyones card numbers...

Re: My chip reader is flashing red and won't connect. What does this mean and what do I need to do?

kellyj — Thu, 02 May 2019 13:15:45 GMT

@Aat_9934

There are some troubleshooting tips in this thread that might help out with connecting your reader.

Sounds like it might need a firmware update so that it can connect to your device. The instructions to Force Shut Down the reader can trigger the update.

Hope that, and the other tricks listed here can this connected for you!

Re: chip reader keeps saying establishing secure connection

gvonweimer — Tue, 04 Jun 2019 18:13:06 GMT

Any solution for iPads?

Re: chip reader keeps saying establishing secure connection

ashc — Wed, 05 Jun 2019 13:48:33 GMT

Hey @gvonweimer! Welcome to the Seller Community.

These Contactless + Chip Reader Troubleshooting Tips usually work to fix any issues you're experiencing with it.

Try these out and let me know if it works!

Re: chip reader keeps saying establishing secure connection

DreXor — Tue, 10 Dec 2019 00:35:48 GMT

If it's one of the combo chip\mag stripe units that are headphone\lightning port connection, it may need charged.

Re: chip reader keeps saying establishing secure connection

jmclingtx — Tue, 24 Mar 2020 20:05:11 GMT

I fixed my issue by making sure the device (iPad) had internet connection. After some troubleshooting I was prompted with a message that said Reader Connection needs Internet to connect.

Re: chip reader keeps saying establishing secure connection

Joe — Wed, 25 Mar 2020 12:27:28 GMT

Thanks for sharing your experience, @jmclingtx! Glad you got this one solved. Let us know if anything comes up!

Re: chip reader keeps saying establishing secure connection

kclarkie — Tue, 11 Aug 2020 15:32:32 GMT

This Worked!!! turning on and off airplane mode. thank you!