thread Is there an is issue with entering credit card info? in Archived Discussions (Read Only)

Is there an is issue with entering credit card info?

ChesapeakeCSA — Wed, 13 Dec 2017 12:39:16 GMT

Hello,

I'm trying to manually add a credit card to a new customer's profile, but the "M" option in "Card Details" will not allow me to enter an actual number for the month. The "M" is partially showing in that field as well. I've never encountered this issue before and after several computer re-starts and logging out of my Square account, the problem remains.

Thanks in advance for any assistance!

Alissa

Re: Is there an is issue with entering credit card info?

katieand — Fri, 15 Dec 2017 20:31:45 GMT

Hi @ChesapeakeCSA - Sorry you're having trouble with this! I think you're on the dashboard in your computer and this may be a browser issue. Have you tried a different browser? We just opened up a customer profile on Chrome and everything looked normal!

Let us know how it goes or if this problem persists. A screenshot or picture would be really helpful if you continue seeing this problem.

Re: Is there an is issue with entering credit card info?

ChesapeakeCSA — Sat, 16 Dec 2017 14:13:46 GMT

Hi Katieand,

Thanks so much for your feedback. The issue was resolved on its own, including no changes to browsers, etc., so not sure what triggered it, but glad everything is back to normal.

Thank you again!

Alissa