thread Re: Refund going through twice in Archived Discussions (Read Only)

Refund going through twice

LittleBear — Sun, 17 Dec 2017 19:14:19 GMT

I processed a refund that looks like it’s going thru twice, anyone know what to do?

Re: Refund going through twice

katieand — Tue, 19 Dec 2017 21:17:41 GMT

Hi @LittleBear - Have you checked your Dashboard History Transaction? There you can see if the refund did in fact go through twice.

If so, you'll have to take payment from your customer again.

Re: Refund going through twice

LittleBear — Tue, 19 Dec 2017 21:48:07 GMT

Thank you @katieand! It looks like it only went through once. While it was pending it was listed twice so I panicked a little being at a show on a Sunday with no way to fix 🙂 Is that a common feature that the return will be listed twice while in pending mode?

Re: Refund going through twice

LittleBear — Tue, 19 Dec 2017 21:50:57 GMT

Oh actually it’s still listed twice. That means I have to contact the customer? I only hit the refund button once and the refund(s) are less than one minute apart.