thread How do I search transactions using a credit card number? in Archived Discussions (Read Only)

How do I search transactions using a credit card number?

Hyderfish — Sun, 31 Dec 2017 22:07:15 GMT

I'm trying to search for a sprcific transaction in my dashboard using the credit card number but it isnt working. So how do I search using the credit card number?

Re: how to search transactions using a credit card number

RHatch — Sun, 31 Dec 2017 01:44:52 GMT

In your dashboard go to Sales / Transactions. There set you Date range, filter payment method to card, and enter the last 4 digits of the card number into the search box.

Re: how to search transactions using a credit card number

bobb513 — Sat, 05 Sep 2020 19:27:35 GMT

I tried the above method, and not even know transactions would appear, given date range YTD, and last 4. What could cause this? TIA, Bob

Re: how to search transactions using a credit card number

Kassi_ — Tue, 08 Sep 2020 19:43:25 GMT

Hey there, @bobb513 -

If you have multiple locations - make sure you're under the correct location. That can cause some of the information to be missing.

Could you send over a screenshot of what you're seeing?

I will keep an eye out for your reply👀.