thread How do I identify who bought an e-gift card? in Archived Discussions (Read Only)

How can I see who purchased an online gift card?

Jenzen — Sat, 30 Dec 2017 18:24:13 GMT

Someone bought an e-gift card online yesterday. I received no notice at the time of the transaction. Discovered that the transaction occurred with my morning emailed deposit notice. I would like to see who bought the gift card. I can’t find a report detailing that information. Anyone?

Re: How can I see who purchased an online gift card?

RHatch — Sun, 31 Dec 2017 00:13:22 GMT

You can find the transaction in your transaction report but it may not list the customer name.

Re: How can I see who purchased an online gift card?

Victoriapennock — Thu, 10 Jan 2019 15:44:56 GMT

Is there a setting that would require either an email or customer name when processing an ecard?

Re: How can I see who purchased an online gift card?

Chad — Sun, 13 Jan 2019 01:35:04 GMT

Hello @Victoriapennock!

You can view the sender of the eGift Card. If you're on the Gift Card tab of the Square Dashboard and you select a gift card, you'll see a pop out on the right side of your screen with view in blue. If you select view it will take you to the transaction page and you'll see the individual who purchased the card.

How do I see the name of the customer who bought an eGift card?

aamore77 — Mon, 02 Dec 2019 18:41:58 GMT

I just sold my first eGift card but I can't see who bought it! Where do I go to see this?

Thanks!

Amy

Re: How do I see the name of the customer who bought an eGift card?

nika — Tue, 03 Dec 2019 19:17:42 GMT

Hi @aamore77! Just moved your question over here so you can see Chad's answer above! 🙂

Re: How do I see the name of the customer who bought an eGift card?

aamore77 — Tue, 03 Dec 2019 19:56:25 GMT

Thank you, Nika!

Re: How can I see who purchased an online gift card?

Kimberly — Sat, 14 Dec 2019 18:29:05 GMT

Thank you so much. Very helpful.

How do I identify who bought an e-gift card?

Sarahpaige — Mon, 30 Mar 2020 00:25:39 GMT

I have had several gift cards sold. It is important to me to know how to identify who made the purchases so that I can have a record.

Re: How do I identify who bought an e-gift card?

nika — Tue, 31 Mar 2020 14:42:36 GMT

Hi @Sarahpaige- That's awesome that you're selling those gift cards!

I moved your question here so you can check out Chad's answer on how to locate that information.

Is there a way I can see WHO purchased an online GC?

KKV — Wed, 29 Apr 2020 17:08:35 GMT

I can see the report containing the Token, PAN, issue date, etc. But, is there a way to see WHO is purchasing an e-card? Any identifying information? Email or name w phone number?

I would like to be able to identify them and offer priority appointments when the Covid-19 shut down is lifted.

These random numbers aren't helping with this plan.

Also, what is the token and pan number? Do I have to enter one of them for them to redeem? And how can I redeem them on the POS once we open? Is there a barcode we can scan?

Re: Is there a way I can see WHO purchased an online GC?

ashc — Thu, 30 Apr 2020 20:03:59 GMT

Hey @KKV and welcome to the Community!

I moved your post to an existing thread where another seller had the same question.

Sometimes the name doesn't show but check @Valentina 's answer on here to see if that shows you some more information.

E-Gift cards send the number for it to the customer directly by email to redeem which they can redeem online or in store with you.

How do I see who purchased my gift cards

Janet3 — Fri, 11 Sep 2020 15:28:00 GMT

How do I see who purchased my gift cards

Re: How do I see who purchased my gift cards

Joe — Sun, 13 Sep 2020 01:48:56 GMT

Hi there, @Janet3 👋 Thanks for reaching out to us here on the Seller Community! Happy to have you join us!

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding seeing customer information for Gift Card purchases. Take a look at this helpful answer from Chad from this same thread.

Let us know if you have any further questions! We are here to help.