https://community.squareup.com/t5/Archived-Discussions-Read-Only/how-to-unpair-damaged-reader-from-phone/m-p/370093#M4785 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/451098">@bowaburd</a> thanks for reaching out and welcome to the Seller Community!<BR /><BR />Great question, you can unpair a previously connected reader from your device by following the below steps.</P> <P>&nbsp;</P> <P>1. Forget the reader from your Bluetooth devices list by going to <STRONG>Settings</STRONG> &gt; <STRONG>Bluetooth</STRONG> on your device, and selecting <STRONG>Forget</STRONG> on the reader. Be sure to check that the four numbers in your settings match your reader’s serial number (you can find this on the back of the reader).<BR />2. Open your Square app and navigate to <STRONG>More</STRONG> &gt; <STRONG>Settings</STRONG> &gt; <STRONG>Hardware</STRONG> &gt; <STRONG>Card Readers.</STRONG></P> <P>3. Locate the reader you wish to unpair and select it.<BR />4. Then select <STRONG>Forget This Reader</STRONG>.&nbsp;</P> <P>7. Select <STRONG>Connect a Reader</STRONG> and follow the prompts on the screen to pair a new reader.</P> <P>&nbsp;</P> <P>These <A href="https://squareup.com/help/us/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting" target="_blank">troubleshooting steps</A> are a helpful resource to have on hand.</P> <P>&nbsp;</P> <P>Let us know how you go after trying the above!&nbsp;</P> Tue, 31 May 2022 01:38:58 GMT Laurie_ 2022-05-31T01:38:58Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/how-to-unpair-damaged-reader-from-phone/m-p/370037#M4784 <P>How can I remove a damaged reader from phone</P> Mon, 30 May 2022 20:01:42 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/how-to-unpair-damaged-reader-from-phone/m-p/370037#M4784 bowaburd 2022-05-30T20:01:42Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/how-to-unpair-damaged-reader-from-phone/m-p/370093#M4785 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/451098">@bowaburd</a> thanks for reaching out and welcome to the Seller Community!<BR /><BR />Great question, you can unpair a previously connected reader from your device by following the below steps.</P> <P>&nbsp;</P> <P>1. Forget the reader from your Bluetooth devices list by going to <STRONG>Settings</STRONG> &gt; <STRONG>Bluetooth</STRONG> on your device, and selecting <STRONG>Forget</STRONG> on the reader. Be sure to check that the four numbers in your settings match your reader’s serial number (you can find this on the back of the reader).<BR />2. Open your Square app and navigate to <STRONG>More</STRONG> &gt; <STRONG>Settings</STRONG> &gt; <STRONG>Hardware</STRONG> &gt; <STRONG>Card Readers.</STRONG></P> <P>3. Locate the reader you wish to unpair and select it.<BR />4. Then select <STRONG>Forget This Reader</STRONG>.&nbsp;</P> <P>7. Select <STRONG>Connect a Reader</STRONG> and follow the prompts on the screen to pair a new reader.</P> <P>&nbsp;</P> <P>These <A href="https://squareup.com/help/us/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting" target="_blank">troubleshooting steps</A> are a helpful resource to have on hand.</P> <P>&nbsp;</P> <P>Let us know how you go after trying the above!&nbsp;</P> Tue, 31 May 2022 01:38:58 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/how-to-unpair-damaged-reader-from-phone/m-p/370093#M4785 Laurie_ 2022-05-31T01:38:58Z