thread Re: Can you issue a refund without attaching it to a previous sale? in Archived Discussions (Read Only)

Can you issue a refund without attaching it to a previous sale?

WineRetail — Fri, 05 Jan 2018 22:59:56 GMT

To provide our customers with the best customer service we would like to be able to issue a refund on product returned to us at any time. If the customer doesn't have a receipt, if they are passed the Square return policy date, and if their name was not recorded at the time of the sale. Is there currently a way to refund a customer without attaching it to a sale?

Thank you

Re: Can you issue a refund without attaching it to a previous sale?

katieand — Mon, 08 Jan 2018 17:17:58 GMT

Hi @WineRetail - Here are Square's refund policies.

It looks like refunds have to be associated with a previous transaction and, if the item was in other tender (including cash and check), you have 180 days to process that refund.

Hope this helps!

Re: Can you issue a refund without attaching it to a previous sale?

rsklar — Mon, 08 Jan 2018 18:00:13 GMT

You can also just do it as a payout and enter comments in the notes section as to what it was for, such as refund of xyz

Bob