thread Re: Order ahead convenience flat fee per order in Archived Discussions (Read Only)

Order ahead convenience flat fee per order

Ellas — Wed, 10 Jan 2018 16:56:30 GMT

Hi Square Community--

Small restaurant owner here in Chicago doing about $1,000 in daily food/beverage sales with an average order size of $8.00 (roughly 125 transactions per weekday). I'd like to add online ordering so customers can conveniently order ahead and pick up to avoid long lines during lunch, and charge a flat convenience fee per order (say, $0.30), but don't see a good way to do so. Current workarounds aren't great:

Add a separate location (for online orders) and raise individual item prices for that location, but can't do this on a per order basis
Add a "tax" named "Convenience fee" or something, but that can only be applied on a % basis which doesn't help for small transaction sizes
Add a shipping fee of $0.XX, but customers will get confused when it shows as "shipping", and requires additional step to mark orders as "shipped"

If there was a way to add an optional flat fee associated with pickup orders via the Online Store (kind of like how the shipping option handles it), that could be a good solution, I think. Not sure what other solutions folks have come up with or whether Square can implement a new feature to help solve for businesses like mine that would like to add online ordering but offset the high transaction costs by charging a convenience fee (note: I do understand that charging credit card fees to customers can be problematic in some states and/or with some credit card merchants, but I'm suggesting here more of a service charge due to the higher convenience for customers).

Appreciate any insight anyone in the Square Community, or a Square Representative, has on this!

Cheers!

Re: Order ahead convenience flat fee per order

RHatch — Wed, 10 Jan 2018 17:07:51 GMT

This would be a great feature. And your workarounds are some of what I was thinking. If you aren't tracking inventory with Square you could create a duplicate product list with a higher price and put it all in a category called online. This way you could charge the higher price with ease and be able to see what sales are coming from your online store. The only issue is the inventory piece.

Re: Order ahead convenience flat fee per order

cornerstore — Sat, 27 Jan 2018 11:31:46 GMT

What if .... I'm not sure if this is OK to do...

if you raise the food price, people might get confused about walk in and onine....

since online orders are going to be all card transaction add the tip feature.

And clearly state that there is a $.30 fee for it.

And add $.30 as tip amount at end of night?