thread Re: How do I respond to notes left by Clients in Appointment bookings? in Archived Discussions (Read Only)

How do I respond to notes left by Clients in Appointment bookings?

5iveSpires — Fri, 12 Jan 2018 14:47:05 GMT

Often times a Client will pass on information in the "notes section" for staff when booking an appointment. How do we respond to those comments aside from cutting and pasting them into a new email outside of Square?

Re: How do I respond to notes left by Clients in Appointment bookings?

Chad — Sun, 14 Jan 2018 21:55:22 GMT

Hello @5iveSpires!

Currently we don't have the option to respond to the notes a customer sends. They're not designed to be a back and forth communication channel, but I could see how this would be helpful! I'll pass the suggestion along to our Appointments Team. 🙂

Re: How do I respond to notes left by Clients in Appointment bookings?

BeHairAware — Sat, 17 Feb 2018 17:34:33 GMT

Alternatively, instead of replying to notes, I'd rather disable the ability for my clients to leave notes. I don't need another thing to check in my life. If they have something they need to share, they can text my phone number, or maybe the notes they do leave can be texted to my business line therefore I am notified of then instead of having to dig for them in the square ap.