rewards account is not recognized if phone number is formatted differently

chrisbutler — Mon, 29 Jan 2018 18:22:27 GMT

the phone number formatting is apparently all done client-side, and form auto-fills are bypassing that formatting fix... meaning the user isn't getting credit for the transaction

Re: rewards account is not recognized if phone number is formatted differently

EJ_ — Wed, 31 Jan 2018 18:24:43 GMT

Hi @chrisbutler

That sounds a bit strange.

Since this involves specific customer phone numbers, we might not be able to get into details within the Seller Community since it's a public forum. We'll need to see some examples to get to the bottom of this.

Have you reached out to our Support Team yet? They should be able to take a closer look and figure out how to get this fixed for you.

thread Re: rewards account is not recognized if phone number is formatted differently in Archived Discussions (Read Only)

rewards account is not recognized if phone number is formatted differently

Re: rewards account is not recognized if phone number is formatted differently