thread Re: Discount Question in Archived Discussions (Read Only)

Discount Question

furryfriends — Wed, 15 Jun 2022 21:18:18 GMT

I am trying to create a discount where when a customer spends a minimum amount, they will receive a specific item free.

How do I do this? I thought I created the correct discount rule but it did not work.

Any help would be appreciated.

Re: Discount Question

TheRealChipA — Thu, 16 Jun 2022 13:33:21 GMT

@furryfriends To clarify…. Which of these is true?

* If a customer spends $x, you want to “add” an item to their check at no cost.

* If a customer spends $x, you are going to effectively make one of the existing items on the check be free.

Re: Discount Question

HC_Charlie — Thu, 16 Jun 2022 13:41:39 GMT

Hello @furryfriends thanks for your question. There are many ways to configure discounts, where you can give a BOGO, or percentage/dollar amount discount after purchasing specific items or items in certain categories. However you cannot set a specific free item for a specific amount of spending. This would best be achieved using the Loyalty program.

With the Loyalty program, you set benchmark levels where your customers can earn points/stars for spending a certain amount of money. Then you'll set free reward items that can be redeemed for a specific number of points/stars.

Check out these links for more info about discounts and Loyalty.

https://squareup.com/help/us/en/article/3955-create-and-manage-discounts

https://squareup.com/help/us/en/article/5744-overview-of-square-loyalty

Also please note, there is a difference in how discounts are treated in-person, versus on your website. On your website these are called Coupons. Discounts and Coupons are two different things and must be setup and configured separately.

https://squareup.com/help/us/en/article/6880-create-a-coupon-in-square-online-store

Re: Discount Question

furryfriends — Thu, 16 Jun 2022 15:47:52 GMT

Thanks so much @HC_Charlie. I realized that after reading discussion posts. I had created the discount on the POS system but not on my online website.

Thanks again!