thread Re: Image size for customer screen? in Archived Discussions (Read Only)

Image size for customer screen?

marleymae — Wed, 07 Feb 2018 20:20:52 GMT

Does anyone know if there's a specific size photo to use for the screen the customer sees on the new Square Register? The logo I'm using now cuts off and I'd like to make a custom image that fully shows.

Thanks!

Re: Image size for customer screen?

Helen — Thu, 08 Mar 2018 00:15:57 GMT

Hello @marleymae, I'm sorry for the late reply! 2328 x 1144 pixels is the recommended size for images for your customer-facing display. Update: Also check out the post below where another seller used a different size successfully!

You can upload your image file by signing in to your Square Dashboard online:

Sign in and click Account & Settings.
Click Locations > select your location.
Scroll down to the section call 'Branding' and look for Point of Sale Checkout Background.
Click on the thumbnail to remove your current image; click on the blue + icon to add a new image.

I've also asked our team to make it clearer in the Dashboard that the background image is your the one that appears on your customer-facing display, and not the logo section immediately above. Thanks for flagging this to us!

Re: Image size for customer screen?

worldcup — Tue, 06 Mar 2018 15:48:27 GMT

I experienced the same problem. The recommended dimensions of 2328 x 1144 pixels end up cutting off the sides of the image on the customer screen. I alter my image to 1818 x 1144 pixels and it seems to work.

Re: Image size for customer screen?

Helen — Thu, 08 Mar 2018 00:16:52 GMT

Thank you @worldcup. I've just edited my post to remind other sellers to check out yours! Appreciate it! 🙂

Re: Image size for customer screen?

HC_Charlie — Sun, 23 Sep 2018 20:42:53 GMT

Thank you! I uploaded a new image so I could display a temporary sale "screen graphic" and it cut off the sides. I will adjust to your dimensions and reload...this sould work!

Re: Image size for customer screen?

FocusWC — Tue, 07 Jan 2020 15:27:37 GMT

Is there a way to preview what this image is about? I'm not sure what image to add because I don't know where it's going to end up.

Thanks

Re: Image size for customer screen?

HC_Charlie — Tue, 07 Jan 2020 19:11:42 GMT

Do you have a Square Register...it will show up on the side of the register that faces customers. This image appears when the screen is not sleeping, but not while you're actively ringing up a sale. I've found no way to test the image...I just upload it through the dashboard and then refresh my register to see it.

Re: Image size for customer screen?

FocusWC — Tue, 07 Jan 2020 20:34:43 GMT

Ah. I don't use a register, so it'll be irrelevant to me I guess.

Thanks for the info.

Re: Image size for customer screen?

CHC_Admin — Fri, 21 Feb 2020 17:11:54 GMT

No matter what I do to resize my png or jpeg it stretches/scales-up and cuts off the top and bottom of my logo.

Re: Image size for customer screen?

HC_Charlie — Fri, 21 Feb 2020 18:46:01 GMT

Are your dimensions set to 1818 x 1144 pixels? If you have access to an image editing program, you might try creating this exact size, and then float your logo within these dimensions and re-save the screen image again. Hope this helps.

Re: Image size for customer screen?

CHC_Admin — Sat, 22 Feb 2020 19:59:21 GMT

Thank you Charlie, that worked great!

Re: Image size for customer screen?

era — Fri, 28 Feb 2020 17:55:09 GMT

I resized my checkout screen image to the recommended size. Still is vastly blown up on my iPhone screen.

Re: Image size for customer screen?

worldcup — Fri, 28 Feb 2020 18:12:04 GMT

These are dimensions for the Square Register front facing screen, not an iPhone screen.

Re: Image size for customer screen?

era — Fri, 28 Feb 2020 18:38:58 GMT

That makes sense. Can it be sized for the iPhone screen?

Re: Image size for customer screen?

Joe — Sat, 29 Feb 2020 17:57:47 GMT

Hi there, @era 👋 I can chime in on this one. We don't have a way currently to orient the Register checkout screen image on iPhone. Is there a specific space you are looking to use your image on iPhone Point of Sale?

Re: Image size for customer screen?

Michael80 — Wed, 16 Sep 2020 08:25:15 GMT

I just purchased a Square Register and created a logo image for the Customer-Facing Display using an image size recommended by Square (2328 x 1144 px). On my Register CFD, the sides are cut-off significantly, even when I had included extra white space around the image. That caused me to search and find this thread where I find that others have had the same issue and another user recommends 1818 x 1144 px.

I'll try recreating the image with smaller dimensions, but I'm wondering why the official size doesn't work and why users have to experiment to find a size that does work. It seems that Square should know the true dimensions for their display and should publish the correct information.